Basil Ignatius Hong

Gearing up to the Chinese New Year celebrations, I run a stall to sell Kueh Lapis for 2 weeks. The job experience allowed me to:

• Apply the 4 P's of Marketing - Product, Price, Place & Promotion
• Widen my perspective of the Global Logistics Supply Chain (Distributor -> Retailer -> Customer).
• Provide insightful feedback & ideas to management regarding customer preferences and market trends for improvements.

Barista duties:

• Perform satisfactory beverage standard

Waitering:

• Perform prompt and professional customer service standard
• Manage cleanliness and friendliness.

Cashiering:

• Process transactions meticulously.

Team Work:

• Maintain cordial working relationship with kitchen workers, colleagues and supervisor.

• Handled customer inquiries and complaints, and helped to solve problems that arose.
• Processed students enrolment and payment of fees accurately
• Increased sales by building strong customer relationships and providing excellent service.
• Required to multi-task and be adaptable to work in various locations and take on additional responsibilities.
• Learned to speak conversational Chinese well.

Food Preparation & Handling

• Assembling poke bowls according to customer orders
• Preparing and cutting fresh ingredients
• Maintaining food safety and hygiene standards

Customer Service

• Taking orders and assisting customers with menu choices
• Providing friendly and efficient service
• Handling customer inquiries and feedback

Cashiering and Ordering Processing

• Processing payments via cash, card, or digital transactions
• Packing takeaway and delivery orders
• Keeping the workspace and dining area clean and organized