April Golpe
Summary
Dynamic Retail Sales Executive with proven expertise in cash management and customer engagement at Heritage Vintage Shop. Successfully enhanced customer satisfaction and loyalty through effective problem resolution and personalized service. Skilled in visual merchandising and inventory management, driving sales growth and optimizing store layout for an exceptional shopping experience.
Overview
1
1
year of professional experience
Work History
Retail Sales Executive
Heritage Vintage Shop
11.2023 - 05.2025
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
- Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
- Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
- Organized events to attract customers and drive store traffic, resulting in higher sales revenue.
- Mentored junior staff members on best practices in retail sales.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Improved store layout for enhanced customer experience and ease of navigation.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained company's visual merchandise standards through general housekeeping.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
Education
High School Diploma -
HOBO High School
Phillipines12-1999
Skills
- Cash management expertise
- Brand ambassadorial experience
- Visual merchandising
- Store layout optimization
- Customer engagement
- Mobile payment processing
- Store operations
- Customer feedback analysis
- Cross-selling strategies
- Digital sales tools
- Inventory management
- Cash handling
- Stock audits
- Customer service
- Training and mentoring
- Store opening and closing
- Multitasking
Languages
English
Intermediate (B1)
Timeline
Retail Sales Executive
Heritage Vintage Shop
11.2023 - 05.2025
High School Diploma -
HOBO High School
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