Baoqiang Heng

· Supervised and managed 12 laboratory officers, prepared schedules and assigned specific duties.

· Provided feedback pertaining to issues or staff performance directly to Laboratory Director.

· Interviewed, assessed and hired potentially suitable candidates for the role of laboratory officers.

· Developed and implemented training documentation and procedures for all laboratory personnel.

· Assessed trainees for competence before allowing them to handle actual casework.

· Ensured compliance with ANSI National Accreditation Board (ANAB) accreditation requirements (ISO 17025).

· Supervised preparations and performance checks of reagents and test kits.

· Supervised preparations for both internal and external audits.

· Liaised with Facilities Management for regular maintenance of the laboratory.

· Self-taught Excel macro programming and developed numerous programs to help with laboratory functions.

· Initiated and implemented numerous work process improvement projects.

· Assisted in or assigned manpower to scientists for their validation projects

· Encouraged and advised on bottom-up project initiatives that improves work processes.

· Identified and helped build up portfolio of team members aspiring to climb higher by delegating more responsibilities.

· Involved in the discussion, setup, testing and implementation of new LIMS software.

· Designated Fire Warden whom ensures safety in the laboratory and the prompt evacuation of staff in the vicinity during emergencies.

· Collaborated with SPF to improve efficiency and share best practices.

· Collaborated with Raffles Institution to promote awareness of forensic science to students.

· Collected and tested water samples for microbial growth, conductivity, TOC and heavy metals.

· Liaised with Production Leads on the collection of water samples.

· Automated the manual writing of labels used for sample identification.

· Volunteered and successfully completed cross-training in raw materials testing.

· Participated in Lean Six Sigma projects.

· Trained new employees on aseptic techniques.

· Operated and maintained laboratory instruments, such as Biological Safety Cabinets and autoclave.