HUEY LEI WOO (JOERY)
Summary
I bring 15 years of experience in Project and Program management, specializing in employee learning development, change management, and digital transformation. As a seasoned Change Management and Learning Development Manager, I bring a unique blend of expertise in leading organizational change and fostering employee growth. With a proven track record in strategic planning and effective communication, I drive successful transformation initiatives that ensure smooth transitions and foster collaboration across teams. My experience includes managing multi-million-dollar projects, driving digital, AI transformation initiatives, and developing scalable learning strategies.
I have successfully guided organizations through complex digital transformation processes, ensuring seamless integration of new technologies and fostering a culture of continuous improvement. By leveraging my dual expertise, I am committed to facilitating organizational success through strategic change management and impactful learning interventions.
Overview
15
15
years of professional experience
Work History
Program Manager for Microsoft AI Transformation & Digital Enablement Team
GP Strategies
07.2024 - Current
- Company Overview: GP Strategies (Singapore), a vendor to Microsoft.
- As part of the AI Transformation Office, I drove digital enablement and adoption of AI initiatives to boost Microsoft global sellers' productivity, drive consumption, and increase revenue through strategic change solutions.
- Designed, delivered, and evaluated strategies aligned with Microsoft AI transformation needs.
- Supported company-wide digital transformation initiatives by effectively integrating new technologies into existing workflows.
- Drove innovation and change management. Promoted a culture of continuous improvement and innovation while navigating the organization through smooth transitions to new digital systems and processes.
- Built support for change throughout business unit through direct outreach strategies.
Solutioning Program Manager
GP Strategies
02.2018 - 06.2024
- Company Overview: GP Strategies (Singapore), a vendor to Microsoft.
- As part of the Microsoft worldwide learning global team, I championed solution design programs from inception to completion, ensured scalable and impactful learning and development for Microsoft employees.
- Streamlined learning processes related to ongoing operational improvements by identifying inefficiencies and implementing actionable solutions for scalable results.
- Met with project stakeholders on regular basis to assess progress and create customized skilling plans.
- Implemented best practices to improve learning processes, foster continuous improvement, and ensure efficient use of resources.
- Drove strategic initiatives and reporting. Led strategic planning, facilitate knowledge sharing, promote skilling programs, and report monthly updates to senior leadership.
Program Manager for Microsoft Sales and Marketing Services Group
GP Strategies
12.2013 - 01.2018
- Company Overview: GP Strategies (Singapore), a vendor to Microsoft.
- As part of the Microsoft sales and marketing team, I drove engagement and led the development and deployment of readiness programs for Microsoft sellers and marketers. Additionally, I ensured seamless logistical implementation, organization, and delivery of impactful readiness programs.
- Drove business impact through the design, development, and delivery of readiness programs, ensuring high-quality execution within budget.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Managed a team of logistic coordinators and vendors to ensure top-notch readiness operations.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
Manager for Operations and Strategy Team
JAchamp PTE LTD
12.2012 - 11.2013
- Company Overview: JAchamp is a trading company specializing in the importation of small goods from oversea markets.
- As an operations and strategy manager, I spearheaded the development and implementation of business strategies, ensuring efficient operations and driving organizational growth.
- Oversaw daily operations and reporting, introduced new operational technologies and supply processes to enhance production efficiency, and ensure compliance with safety guidelines and protocols.
- Collaborated with internal and external personnel for planning, implementing, and maintaining business operations.
- Developed an operational excellence and supply chain framework tailored to JAchamp's needs, resulting in a 20% increase in efficiency and a 15% reduction in costs.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Change Management Consultant for Consulting Practice Team
NCS PTE LTD
04.2010 - 10.2012
- Company Overview: NCS is a multinational information technology and communications engineering company headquartered in Singapore.
- As part of the consulting team, I helped clients navigate and adapt to changes effectively, ensuring smooth transitions and successful outcomes.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Conducted organizational assessments to identify areas of potential resistance, developing targeted change management strategies to overcome these barriers.
- Partnered with HR departments to establish employees engagement programs designed specifically around supporting employees through periods of major organizational transition.
- Developed customized training programs to support employees during transitions, boosting staff confidence and competence in new processes.
Education
Master of Commerce - Organisational Management & Human Resource Management
University of New South Wales
Australia01.2010
Bachelor of Science - Psychology
The Australian National University
Australia01.2007
Skills
Microsoft 365 Apps – Excel
Microsoft 365 Apps - Word
Microsoft 365 Apps - PowerPoint
Microsoft 365 Apps - Outlook
Microsoft 365 Apps - OneNote
Microsoft 365 Apps - Teams
App - Clipchamp
Web - SharePoint
Web - Viva Engage
Web - Power BI Dashboard
Web - Successfactors
Budget Management
Business Process Improvement
Change impact analysis
Change Management
Communication
Complex Problem-solving
Critical thinking
Cross-functional teamwork
Data analytics
Data-driven decision making
Documentation and reporting
Facilitation
Goal setting
Leadership
Learning Design and Development
Learning management platforms
Operations management
Organizational development
Problem-solving
Process improvement
Program & Project Management
Program & project execution and Delivery
Program & project leadership
Program & project coordination
Program & project strategy planning
Stakeholder management
Strategic Human Resource Management
Strategic planning
Team collaboration
Team management
Training and development
Training design
Training Management
Vendor Management
Virtual collaboration tools
Work Planning and Prioritization
Accomplishments
- Drove AI technology adoption and change management in Microsoft Sales Group and helped drive US$100M+ of operating leverage for Microsoft commercial business.
- Managed high impact change project on time, despite limited resources and headcount, achieving a 95% on-time delivery rate.
- Successfully established cultural change and retrained 100+ staff members during the transition period.
- Streamlined onboarding process by automating training modules, reducing onboarding time by 30%.
- Successfully raised targeted reach audience metric from 50% to 90% by strategically planning and driving for program excellence.
- Achieved 30% cost savings by converting classroom deliveries to virtual deliveries without compromising deliveries quality.
- Increased training satisfaction scores from 65% to 85% by working closely with curriculum managers, vendors, and subject matter experts to ensure training relevance is met by customizing syllabus content and incorporating it with real life business challenges and case studies.
- Achieved 98% (from 80%) budget utilization by ensuring quarterly forecasts is recorded accurately. Accurate forecast allows any unutilized budget to be re-assigned for other program deliveries usage.
Professional Training Certification
- Prosci Certified Change Practitioner by Prosci
- Basic Facilitator Course by FOCUS Adventure
- Consulting Skills for ICT by NCS
- Project Management Global Certification by GP Strategies
- Microsoft AI Navigator by Microsoft
- High Performance Mindset by Microsoft
- BDM Storytelling and Conversations in the Age of Digital Transformation course by Microsoft-Lange International
- Enhancing Professional Relationship & Interpersonal Skills by Integrative Consulting International
- Facilitating Envisioning Workshop by Microsoft
- Kellogg: Modern Marketing (Distinction) by Microsoft-Kellogg School of Management
- Kellogg: Insights & Analytics by Microsoft-Kellogg School of Management
- Modern Marketer: Marketing Automation by Microsoft Modern Marketing University
- Modern Marketer: Customer Insights by Microsoft Modern Marketing University
- Modern Marketer: Digital & Social by Microsoft Modern Marketing University
- Modern Marketer: Business & Marketing Strategy by Microsoft Modern Marketing University
Languages
English
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
Cantonese
Bilingual or Proficient (C2)
Bahasa
Intermediate (B1)
Timeline
Program Manager for Microsoft AI Transformation & Digital Enablement Team
GP Strategies
07.2024 - Current
Solutioning Program Manager
GP Strategies
02.2018 - 06.2024
Program Manager for Microsoft Sales and Marketing Services Group
GP Strategies
12.2013 - 01.2018
Manager for Operations and Strategy Team
JAchamp PTE LTD
12.2012 - 11.2013
Change Management Consultant for Consulting Practice Team
NCS PTE LTD
04.2010 - 10.2012
Master of Commerce - Organisational Management & Human Resource Management
University of New South Wales
Bachelor of Science - Psychology
The Australian National University
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