Aye Mya Thu Zar
Hilton Garden Inn Singapore Serangoon
Summary
Dedicated and customer-focused hospitality professional with experience in hotel reception, guest services, and front desk operations. Skilled in managing check-in/check-out procedures, reservations, guest inquiries, and problem-solving. Experienced with hotel systems including Opera, OnQ, PEP, and Keycard Systems. Strong communication, interpersonal, and multitasking skills with a commitment to delivering excellent guest experiences and high-quality service.
7
years of professional experience
Work History
Guest Service Executive
3 Years- Delivered exceptional customer service to create a positive guest experience.
- Executed guest check-in and check-out processes smoothly, enhancing operational flow.
- Managed room reservations, cancellations, and modifications
- Verified guest identification and processed payments accurately.
- Addressed guest complaints and concerns promptly, contributing to high guest satisfaction.
- Handled cash, credit card transactions, and prepared daily cashier reports.
- Trained new front desk staff.
F&B Attendant
1 Year 2 Months- Greeted guests with a warm and friendly smile.
- Took food and beverage orders accurately.
- Presented menus and explained menu items and daily specials.
- Cleared and reset tables for the next guests.
- Processed customer payments and issued receipts.
- Delivered exceptional customer service throughout dining experience
Guest Services Agent (On Job Training)
2 Months- Skilled in using OnQ, Passport Scanner, and Keycard Systems.
- Welcomed guests and assisted with check-in and check-out.
- Provided information about hotel services and local attractions.
- Handled guest requests and resolved complaints professionally.
- Processed payments and issued room key cards.
Guest Services Agent
2 Years 7 Months- Welcomed guests and ensured a smooth check-in and check-out process.
- Assisted guests with inquiries, requests, and hotel information.
- Handled guest concerns and resolved issues professionally.
- Managed room reservations and room assignments.
- Processed payments, posted charges, and handled cashier duties.
- Experienced in using Opera and Keycard Systems.
- Followed hotel policies and safety procedures to ensure excellent guest service.
Education
- Guest Relation Agent Training
- Front Office Operation Certificate
- Philosophy (1st Year)
- Front Office Management Certificate
Skills
Excellent customer service and communication skills.
Good teamwork and cooperation skills.
Knowledge of hotel operations and reservation systems.
Ability to handle different types of people.
Patient and respectful when dealing with others.
Good attention to detail and organization.
Timeline
Guest Service Executive
Hilton Garden Inn Singapore Serangoon
08.2023 - Current
Guest Services Agent (On Job Training)
Hilton Doha The Pearl Hotel
01.2023 - 03.2023
F&B Attendant
Hilton Doha The Peral Hotel
06.2022 - 08.2023
Guest Services Agent
Wyndham Grand Hotel Yangon
09.2019 - 04.2022
Sule Shangri-La Yangon Hotel, Yangon
from Guest Relation Agent Training
SMVTI (Singapore and Myanmar Vocational Training Institute)
from Front Office Operation Certificate
Dagon University
from Philosophy (1st Year)
STAR ACADEMY (Hospitality And Business Management Academy)
from Front Office Management Certificate
REFERENCES
Rank Tan
Assistant Front Office Manager, Hilton Garden Inn Singapore Serangoon
+65 8894 7146, Rank.Tan@Hilton.com