Summary
I'm a seasoned exec, dabbling in strategy, product management, and operations, with a knack for crafting and launching global tech goodies in foodtech, e-commerce, and fintech. You might've stumbled upon some of the apps and websites I've cooked up - they've been played with by millions! Somehow, they've always managed to drum up a lot of love from users and reviewers alike, and even snagged some top spots in the app stores. But truth be told, it's not just me - I've been lucky to work alongside some truly talented teams, helping to nurture their growth and support them in achieving success in product, design, and data. I'm a mix of product enthusiast and business strategist. I enjoy keeping up with tech trends and balancing my love for product development and business strategy. It's a fun and exciting combo that keeps me on my toes and always learning. Known for my work in spearheading generative AI-first products, I've had the privilege of using my skills in product strategy and innovation to help businesses grow and create outstanding user experiences. I'm deeply passionate about utilizing AI to enhance efficiency, cut costs, and drive innovation in product development. It's been a fascinating journey of discovery, exploring how we can leverage it to improve processes and experiences in ways that are both effective and responsible.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Head, Business Platforms, Core Transaction Platform, and Grab for Business
Grab
07.2023 - Current
- Company Overview: Grab is a leading super app in Southeast Asia, focusing on ride-hailing, food delivery, and financial services across multiple emerging markets
- Accountable for overseeing merchant-facing products and strategic initiatives across mobility, food, mart, Grab Express, and fintech sectors
- Spearheading the management of the core transaction platform supporting all Grab verticals
- Managing teams across multiple continents, overseeing multiple verticals, driving collaboration, and finding synergies across verticals
- Serving a total customer base of 42 MTU
- Driving growth of 'Grab for Business,' scaling enterprise solutions tailored for corporate clients
- Leading development of Gen AI-first products to enhance operational efficiency and reduce costs
- Collaborating with GXS Bank and GrabPay on credit risk assessment, lending, and managed portfolio products for underbanked Southeast Asian customers
- Focused on optimizing costs by leveraging shared capabilities across verticals to improve customer experience and operational efficiency
- Grab is a leading super app in Southeast Asia, focusing on ride-hailing, food delivery, and financial services across multiple emerging markets
Senior Director of Product, Design & Analytics
Delivery Hero (Foodpanda)
01.2020 - 01.2023
- Company Overview: Delivery Hero operates in emerging markets globally, with a strong focus in Southeast Asia, Latin America, and the Middle East through its brand Talabat
- Reporting to foodpanda CEO and Delivery Hero CPO
- Founded the Foodpanda Tech Hub in Singapore, recruiting and managing a 140-member team across product, design, data, and engineering
- Serving a total customer base of 197 MTU
- Managed teams across 4 continents, overseeing multiple verticals and driving collaboration to identify synergies across portfolio companies
- Spearheaded fintech initiatives, managing a P&L and launching innovative payment and lending products
- Drove GMV growth by 40% to $2B over 2 years through category expansion and product enhancements
- Achieved 25% increase in customer retention through AI-driven personalization and loyalty programs
- Launched Pandapro, a subscription product that reached 1M+ subscribers across 10 markets
- Introduced AI-powered recommendation engines, boosting conversion rates by 22%
- Expanded to 3 new markets, contributing $500M in annual revenue
- Focused on optimizing costs by leveraging shared capabilities within portfolio companies to enhance customer experience and operational efficiency
- Delivery Hero operates in emerging markets globally, with a strong focus in Southeast Asia, Latin America, and the Middle East through its brand Talabat
Director of Product, Engineering, Design & Analytics
Delivery Hero (Foodpanda)
11.2018 - 01.2020
- Independently established Foodpanda's technology hub in Singapore
- Collaborated with C-level leaders to execute growth initiatives
- Developed scalable product and engineering processes, improving delivery timelines and performance
Associate Director - Enterprise Products
Zalora Group (Part of Global Fashion Group)
01.2017 - 10.2018
- Company Overview: GFG is a leading online fashion and lifestyle group operating across emerging markets, including Southeast Asia (Zalora), the Middle East (Namshi), Latin America (Dafiti), Russia (Lamoda), and India (Jabong), offering localized customer experiences while leveraging centralized product and technology resources
- Led enterprise product strategy for Zalora's regional markets
- Drove the development and launch of fintech solutions, including payment gateways and subscription models
- Launched Namshi (Middle East), Dafiti (Brazil), and managed product portfolios for emerging markets such as Zalora (Southeast Asia) and Lamoda (Russia)
- Contributed to growth initiatives across key emerging markets, ensuring alignment with local market dynamics
- Serving a total customer base of 27 MTU
- GFG is a leading online fashion and lifestyle group operating across emerging markets, including Southeast Asia (Zalora), the Middle East (Namshi), Latin America (Dafiti), Russia (Lamoda), and India (Jabong), offering localized customer experiences while leveraging centralized product and technology resources
Lead Product Manager
Zalora Group (Part of Global Fashion Group)
06.2014 - 01.2017
- Managed multi-region product development, collaborating with the central Global Fashion Group (GFG) team
- Briefly served as Chief Product Officer at Jabong (India), overseeing its business model transformation and leading its acquisition by Myntra, India's largest fashion e-commerce platform
Senior Product Manager
Rocket Internet (via Volt Information Sciences)
04.2012 - 01.2014
- Company Overview: Rocket Internet is a global venture builder known for rapidly launching and scaling digital businesses in emerging markets
- The company's model centralizes technology and product development while empowering local teams to build operations and drive market-specific growth
- Worked with Rocket Internet to launch e-commerce ventures in emerging markets
- Contributed to the centralized development of core technology products, supporting local operations globally
- Managed platform integrations and collaborated with regional teams to ensure seamless localization and market fit
- Rocket Internet is a global venture builder known for rapidly launching and scaling digital businesses in emerging markets
- The company's model centralizes technology and product development while empowering local teams to build operations and drive market-specific growth
Product Manager
INSZoom
09.2011 - 04.2012
- Managed B2B SaaS products for legal and immigration firms
- Enhanced product features, improving user adoption and client satisfaction
Product Consultant
IBM
08.2009 - 04.2012
- Led product consulting engagements for AT&T and MVNO clients, delivering enterprise-grade telecom solutions
- Built and optimized customer support and billing systems
- Collaborated with engineering teams to enhance service delivery processes
Application Maintenance Developer
ISeva Systems India Pvt
09.2006 - 07.2009
- Maintained and upgraded financial and CRM applications for global clients
- Developed automation scripts to improve data processing efficiency
Education
Bachelor's degree - Electronics and Computer Science Engineering
08.2002 - 12.2006
Skills
Websites
Accomplishments
- Increased GMV by 50% annually at Grab and Foodpanda.
- Delivered $10M in cost savings through automation initiatives.
- Scaled MAUs to 10M+ through innovative product enhancements.
Timeline
Head, Business Platforms, Core Transaction Platform, and Grab for Business - Grab
07.2023 - Current
Senior Director of Product, Design & Analytics - Delivery Hero (Foodpanda)
01.2020 - 01.2023
Director of Product, Engineering, Design & Analytics - Delivery Hero (Foodpanda)
11.2018 - 01.2020
Associate Director - Enterprise Products - Zalora Group (Part of Global Fashion Group)
01.2017 - 10.2018
Lead Product Manager - Zalora Group (Part of Global Fashion Group)
06.2014 - 01.2017
Senior Product Manager - Rocket Internet (via Volt Information Sciences)
04.2012 - 01.2014
Product Manager - INSZoom
09.2011 - 04.2012
Product Consultant - IBM
08.2009 - 04.2012
Application Maintenance Developer - ISeva Systems India Pvt
09.2006 - 07.2009
Visvesvaraya Technological University - Bachelor's degree, Electronics and Computer Science Engineering
08.2002 - 12.2006