

Dynamic and customer-focused professional with extensive experience at B&L Singapore Topco Pte.ltd. Proven ability in problem-solving and time management, excelling in high-pressure environments. Skilled in Visual Basic and adept at enhancing customer satisfaction through effective communication and service excellence. Committed to maintaining operational efficiency and fostering positive relationships.
• Greet customers warmly, take order accurately, and provide recommendation
or suggestions.
• Maintain a clean and tidy dining area, including tables, floor, and service area.
• Use POS system to input orders and process cash, debit credit, and gift card
payments.
• Assisting with bar inventory and restocking.
• Prepares alcoholic and non-alcoholic drinks and maintains ingredients by
following established recipes.
• Managed store opening/closing & cash balance.
• Ensured stock availability & inventory updates.
• Handled goods receipt & shelf replenishment.
• Addressed customer issues & updated pricing.
• Facilitated daily communication between operation partners, vendors,managers, and guests as a supportive liaison.
• Managed inventory, ensuring concierge desks were stocked with necessary supplies, brochures, and collateral.
• Handled incoming calls with professionalism, promptly transferring them to appropriate parties.
• Operated lane system effectively to issue badges to visitors and team members.
• Processed incoming mail from SingPost, organizing by cost center number for easy mailbox distribution.
• Demonstrated strong written communication skills by promptly responding to team member correspondence.
• Managed and monitored petty cash transactions with precision.
• Efficiently handled client communication through prompt call responses.
• Organized and maintained digital filing systems for optimalinformation retrieval.
• Drafted essential documents with attention to detail and accuracy.
• Issued timely notices for pending payments to ensure fiscal responsibility.
• Diligently collected outstanding payments to maintain cash flow.
• Regularly settled electric and utility bills to ensure uninterrupted services.
• Prepared and disseminated notices for company announcements
effectively.
• Welcomed and engaged with customers in a friendly manner.
• ensuring a positive shopping experience.
Processed transactions efficiently, handling cash, credit, and check payments with accuracy.
• Managed the redemption of stamps and coupons, enhancing customer savings and satisfaction.
• Conducted product scanning and payment collection with speed and precision.
• Issued change, receipts, refunds, or tickets, maintaining high levels of customer service and trust.
• Print out promotion tags and labels .
• Managed admin duties efficiently.
• Verified delivery & purchase orders.
• Efficiently managed admin tasks & print duties.
• Precise preparation of DO/PO documents.
• Ensured timely delivery of promotion materials.
• Verified pricing & labels across departments.
Visual Basic
Computer knowledge
Self-confidence
Management skills
Time Management
Handling Pressure
Problem Solving
Customer service and Communication
Sijil Pelajaran Malaysia (SPM) Sekolah Menengah Kebangsaan Dato' Bijaya Setia, Kedah
I am highly adept at fostering exceptional collaboration, thriving under pressure,
and contributing efficiently to team efforts. My interpersonal skills are well-honed,
complemented by strong verbal communication abilities, ensuring that I can
connect effectively with colleagues and clients alike.