Archana RegalBabu

Role : Specialist Site Reliability Engineer

Team size : 90

• Optimized incident management workflows by creating detailed troubleshooting documentation and resolution steps, ensuring faster issue resolution.
• Streamlined incident management processes, reducing resolution times and improving customer satisfaction by enhancing team response efficiency.
• Minimized system downtime by identifying and troubleshooting critical issues promptly, applying fixes to ensure continuous service availability.
• Conducted root-cause analysis post-major incidents to uncover areas for process improvement and implement technical enhancements.
• Improved system monitoring by integrating advanced tools for real-time performance tracking and anomaly detection, ensuring proactive issue resolution.
• Enhanced service reliability by maintaining thorough documentation on system architectures and maintenance procedures, ensuring smooth system operation.
• Contributed to the continuous refinement of internal processes within Site Reliability Engineering by regularly reviewing, updating, and sharing best practices.
• Led cross-functional teams in high-stakes projects, ensuring on-time delivery, maintaining system stability, and meeting quality expectations.
• Developed custom scripts and tools to automate repetitive tasks, increasing team productivity and system reliability.
• Enhanced deployment efficiency by automating deployment pipelines using CI/CD processes, improving release cycles and reducing downtime.
• Collaborated with teams to design, test, and deploy scalable software solutions, improving system resilience and performance.
• Evaluated and integrated new technologies to boost system performance, security, and stability, ensuring the platform stays current with industry standards.
• Designed and executed load testing scenarios to validate application scalability and assess performance under various traffic conditions.
• Ensured compliance with data privacy regulations by actively participating in audits and assessments, mitigating risks related to data security.
• Managed Finacle Wealth Management and Customer Master Maintenance Applications, ensuring system stability and high availability.

Role : Site Reliability Engineer

Team size: 20

• Handled end-to-end production issues for the Finacle Wealth Management Application.
• Provided support for Unit Trust, Equities, Structured Products, Insurance, Bonds modules for a bank Client.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Investigated the issue and provided custom code fixes.
• Self-motivated, with a strong sense of personal responsibility.
• Conducted SIT testing and planned UAT testing.
• Provided UAT support for users.
• Coordinated for source promotion and production deployment.
• Communicated with business/Operational users to understand issues and provide resolutions and functional clarifications when required.
• Own communication for Incidents (SLA breaches, Application Major Incidents, logistics issue) and was responsible for communications with management
• Analyzed recurring issues and provided long-term resolutions through proper Incident and Problem Management.
• Developed scripts to automate troubleshooting tasks and monitor the application through dashboards.
• Maintained updated documentation, SOPs, and knowledge bases.
• Conduction training session within the team for the Finacle WMS application.
• Collaborated with teams such as Infrastructure, Internet banking, Mobile banking, Risk, compliance, and external systems.
• Demonstrated strong stakeholder management skills with a focus on continuous service improvement and consistent delivery.
• Provided 24/7 critical support for SL2 and SL3 Incidents.

• Worked with EdgeVerveSystems, a wholly-owned subsidiary of Infosys, develops innovative software products and Finacle is moved to Edgeverve

• Worked with Infosys Limited, primary focus on product development of well-known banking product 'Finacle'
• With primary focus on development used to follow complete software development life cycle on the process of development to maintain the standards of company, which won several awards in the area
• As a part of prestigious team involved in various banking and financial clients product development and derivable.

Project #1 Axis Bank Implementation And Production Support (Jan 2014 - Jul 2016)

Team Size: 4

Role: Product Technical Lead

• Axis had a bank-level requirement to calculate rebates for each transaction and adjust commissions at the fund level in the system.
• Changes to the Forward Feed and Reverse Feed files, as requested by the bank, were implemented.
• Issues raised by the bank were addressed, tested in their environment, and successfully deployed to production.
• Collaborated with the client to identify functional gaps and provided solutions to resolve them.
• Prepared High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Guiding the team through the build and delivery stages.
• Enhanced team productivity with well-coordinated task assignments.
• Implemented innovative solutions to optimize system performance.
• Boosted client satisfaction by addressing technical issues efficiently.
• Solved critical technical problems, ensuring uninterrupted service.
• Enhanced system performance with thorough code reviews, debugging, and optimization techniques.

Project #2 Onsite Co-coordinator And DBS India Project Implementation Support (Aug 2012 - Dec 2013)

Team Size: 5

Role: Technology Analyst

• Customized the Mutual Funds, Alternative Investments, PMS, and Insurance modules to meet the specific requirements of the bank.
• Managed EOD/BOD jobs using IBM Tivoli, monitored for any failures, and resolved issues promptly to ensure seamless operations.
• Tested product patches provided by the offshore team in SIT, promoted them to UAT, and ultimately deployed them to production, offering support to bank users during testing phases.
• Coordinated with the offshore team to address and resolve issues raised by bank users through timely product patches.
• Collaborated with the bank's IT and business teams to gather requirements for product enhancements, communicated these to the product team, and facilitated patch testing in SIT/UAT before deployment to production.
• Delivered knowledge-sharing sessions to the client, providing insights into the product and its features.
• Led the legacy data migration process to Finacle for all modules.
• Held responsibility as the configuration controller, ensuring smooth configuration management.
• Utilized configuration and version control tools, including CVS, to streamline development processes.

Project #3 DBS India Mutual Funds Customization (Mar 2012 – Jul 2012)

Team Size: 10

Role: Technology Analyst

• Customized the product according to the bank's specific requirements.
• Prepared functional requirement documents for reports based on client inputs.
• Built and deployed patches from product area to customization area.
• Developed customized reports using Jasper and PL SQL.

Project #4 Equities Migration Uploads Development(June 2011 - Feb 2012)

Team Size: 4

Role: Senior System Engineer

• The upload is a flat file used for migrating data to Finacle from an older version or other banking products. It performs basic functional validations and stores the data in the Finacle database.
• Collaborated with the Functional team during the requirements analysis phase.
• Prepared High-Level Design (HLD) and Low-Level Design (LLD) documentation for development.
• Built table structures for this migration upload.
• Developed few migration uploads and prepared unit test plans, and conducted unit testing and integration testing.
• Provided educational expertise and mentoring to junior team members.

Project #5 Bonds Issuance Module Enhancement (Nov 2010 –May 2011)

Team Size: 5

Role: Senior System Engineer

• Bonds are debt investments where an investor loans money to an entity.
• Prepared Low-Level Design (LLD) for call requests and set up corporate action online menus.
• Mentored freshers in the team, providing guidance and support.
• Developed components for both the web layer and application layer for Corporate Action Payout.
• Conducted unit testing and integration testing to ensure functionality.
• Provided knowledge transfer to the team on functionality and debugging techniques.

Project #6 Bonds Asset Class Development(Oct 2009 - Oct 2010)

Team Size:30

Role: Senior System Engineer

• Developed accrued interest calculation job, transfer transactions processing menu and corporate action payout batch job.
• Improved software efficiency by troubleshooting and resolving coding issues.
• Saved time and resources by identifying and fixing bugs before product deployment.
• Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.

Project #7 Equities Asset Class Development (Aug 2008 –Oct-2009)

Team Size: 15

Role: Senior System Engineer

• Developed online and batch job processes for split and reverse split corporate action handling.
• Developed common code to be reused across multiple programs for efficiency and consistency.
• Prepared unit test plans and conducted unit testing.

Project #8 Structured Products Migration Development (Mar 2008 –Jul 2008)

Team Size:7

Role: Software Developer

• Involved in testing, enhancements, and bug fixing for asset classes, including mutual funds and structured products.
• Focused on learning the fundamentals of mutual funds and structured products.
• Participated in unit testing for structured products.
• Addressed internal bugs, which were later patched to the bank after reconciliation.

Project #9 (Jul 2007 -Feb 2008)

Team Size:5

Role: Software Developer

• Involved in testing, enhancements, and bug fixing for asset classes, including mutual funds and structured products.
• Focused on learning the fundamentals of mutual funds and structured products.
• Participated in unit testing for structured products.
• Addressed internal bugs, which were later patched to the bank after reconciliation.

Project #10 (Jan 2007 – Jun 2007)

• Underwent training on technologies C, C++, Unix, Oracle, Java