Eddy Tan
Vice President - DBS Bank Ltd
Singapore
Summary
Dynamic leader with a proven track record at DBS Bank Ltd, excelling in strategic planning and risk management. Spearheaded initiatives that enhanced operational efficiency and fostered collaboration, resulting in significant business growth. Adept at coaching teams and leveraging data analysis to drive results in challenging environments.
Overview
10
10
years of professional experience
Work History
Team Head (Vice President)
DBS Bank Ltd
09.2020 - Current
- Worked alongside senior executives to establish long-term objectives.
- Directed teams across various functions to achieve project goals, enhancing operational efficiency.
- Identified opportunities to improve business process flows and productivity.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Streamlined processes to boost productivity and reduce costs.
- Increased company growth through collaboration with sales and marketing departments.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
Relationship Manager
DBS Bank Ltd
06.2017 - 08.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Relationship Officer
DBS Bank Ltd
04.2015 - 05.2017
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Education
Diploma - Electrical Engineering
Ngee Ann Polytechnic
M9, M9A, M8, M8A, HI, M5, M6, M6A, 1B, PGI, BCP -
Singapore College of Insurance
Singapore 03.2017 - 05.2017
Certified Financial Planner - AFP
Financial Planning Association of Singapore
Skills
Coaching and mentoring
Decision-making
Results-driven
Risk management
Team leadership
Strategic planning
Critical thinking
Operations management
Recruiting and hiring
Data analysis
Public speaking
Rules and regulations
Timeline
Team Head (Vice President)
DBS Bank Ltd
09.2020 - Current
Relationship Manager
DBS Bank Ltd
06.2017 - 08.2020
M9, M9A, M8, M8A, HI, M5, M6, M6A, 1B, PGI, BCP -
Singapore College of Insurance
03.2017 - 05.2017
Relationship Officer
DBS Bank Ltd
04.2015 - 05.2017
Certified Financial Planner - AFP
Financial Planning Association of Singapore
Diploma - Electrical Engineering
Ngee Ann Polytechnic