Hi, I’m
APRIL MADRIAGA
Summary
Proactive Workplace Experience Manager with five years of experience in developing and executing strategies that improve employee satisfaction and workplace efficiency. Recognized for successfully managing workplace initiatives that foster collaboration and enhance organizational culture. Skilled in budget management, project planning, and stakeholder engagement, with a strong focus on data-driven decision-making. Committed to creating inclusive and engaging work environments that inspire employees to perform at their best.
Overview
7
years of professional experience
Work History
SODEXO SINGAPORE PTE. LTD.
Workplace Hospitality Manager
09.2019 - Current
Job overview
- Oversee general office management, including building coordination, staffing, office supplies, mail services, administrative expenses, and maintenance/repairs.
- Manage the office café, including menu planning, food/beverage preparation, budgeting, quality control, and team management.
- Handle all licenses related to food, alcohol, cleaning, and Halal certificates.
- Managed the issuance of employee ID passes, building access passes, uniforms, corporate phones, and locker keys to new employees and current staff as needed.
- Manage the onsite team, including recruitment and performance assessment.
- Prepare and manage maintenance contracts, ensuring compliance by managing agents and service providers.
- Serve as the single point of contact for all building-related issues and the go-to person for all incoming office-related queries.
- Support ad hoc projects, training coordination, and HR tasks as assigned.
- Ensure facilities comply with government regulations and health, safety, and security standards.
- Manage finance and procurement procedures, keep an eye on critical path activities to ensure prompt issue escalation, and enhance quality and consistency in facilities management.
JONES LANG LASALLE PROPERTY CONSULTANTS PTE. LT
Facilities Executive
04.2018 - 08.2019
Job overview
- Ensure compliance with contractual obligations and local statutory laws while overseeing finance, procurement, and facilities management processes.
- Provide facility support and solutions, managing communications between the client and JLL, and liaising with the employer’s representative on various issues and programs.
- Monitor critical activities for timely escalation, drive quality and consistency in facilities management, and maintain a good working relationship with the landlord to ensure the building's interior and exterior are well-maintained.
- Manage vendor performance according to SLAs, conduct inspections with the EH&S team, and raise work orders for repairs and projects as needed.
- Facilitate the professional development of the facilities maintenance team and make recommendations for improvements, ensuring that all facilities-related matters, including routine maintenance and fire protection systems, are executed efficiently and on schedule.
- Conduct monthly utility meter readings, maintain thorough documentation, and ensure adequate staffing for facility operations.
Education
NTUC Learning Centre
Develop a Risk Management Implementation Plan
02.2023
NTUC Learning Centre
MS Form & Microsoft power Automate
12.2022
Ngee Ann Polytechnic
Fire Safety Manager
12.2019
NTUC Learning Centre
Managing Work at Height Course
05.2019
NTUC Learning Centre
Supervise Construction Work in WSH Course
11.2018
Academiclinic Pte Ltd
Occupational First Aid Course
01.2016
Cagayan State University
Bachelor of Science from Business Administration
03.2009
Skills
Facilities Management
Business Support Services
Operational System Development
Policy Implementation
Educationcourses
- Bachelor of Science in Business Administration, Cagayan State University, Tuguegarao City, Philippines, 03/01/09
- Develop a Risk Management Implementation Plan, NTUC Learning Centre, 02/01/23
- MS Form & Microsoft Power Automate, NTUC Learning Centre, 12/01/22
- Fire Safety Manager, Ngee Ann Polytechnic, 12/01/19
- Managing Work at Height Course, NTUC Learning Centre, 05/01/19
- Supervise Construction Work in WSH Course, NTUC Learning Centre, 11/01/18
- Occupational First Aid Course, Academiclinic Pte Ltd, 01/01/16
References
Available upon request
Personal Information
Citizenship: Singapore Citizen
Timeline
Workplace Hospitality Manager
SODEXO SINGAPORE PTE. LTD.
09.2019 - Current
Facilities Executive
JONES LANG LASALLE PROPERTY CONSULTANTS PTE. LT
04.2018 - 08.2019
NTUC Learning Centre
MS Form & Microsoft power Automate
Ngee Ann Polytechnic
Fire Safety Manager
NTUC Learning Centre
Managing Work at Height Course
NTUC Learning Centre
Supervise Construction Work in WSH Course
Academiclinic Pte Ltd
Occupational First Aid Course
Cagayan State University
Bachelor of Science from Business Administration
NTUC Learning Centre
Develop a Risk Management Implementation Plan
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