Aniah Kamdan
Civil Aviation
Pasir Ris
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
2
2
Languages
Work History
Ground Operation Monitoring Agent
Civil Aviation Authority
05.2023 - 04.2025
- Monitoring operational situations to uphold safety and security screening standards.
- Ensure compliance with safety regulations in all operational areas.
- Supervise facility operations at the airport and other locations.
- Streamlined internal processes for improved efficiency and productivity within the agency
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions
Leading Stewardess
Singapore Airlines
03.1995 - 03.2022
- Complex leader on flights for the Premium Economy and Economy class cabins
- Responsible for ensuring the safety and comfort of passengers during flight
- Supervised 2-5 junior crew on each flight to provide excellent service to passengers
- Served the Suites, First Class and Business class as a senior crew
- Cared for welfare of crew during the course of flight
- Support and actively promote Company initiatives
- A volunteer with the Care Ambassador Programme in 2020 during the beginning of pandemic.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols
- Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
Education
GCE 'O' Level or equivalent - Civil Aviation
Skills
problem solving and decision making
safety and security compliance
Operational oversight and efficiency
customer service excellence
problem solving and decision making
Clear Communication
Customer service and care
Polite communication skills
Eligible To Work In Singapore
Yes
Total Years Of Experience
27
Personal Information
- Relocation: Pasir Ris - Tampines - Changi Airport
- Citizenship: Singaporean
- Date of Birth: 12/06/74
Timeline
Ground Operation Monitoring Agent - Civil Aviation Authority
05.2023 - 04.2025
Leading Stewardess - Singapore Airlines
03.1995 - 03.2022
Yuhua Secondary - GCE 'O' Level or equivalent, Civil Aviation