Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Aminah Ahmad
Open To Work

Aminah Ahmad

Woodlands

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Private Hire DriverPhone OperatorClass 3 DriverPrimary Assistant Teacher

Work Type

Full TimeGig Work

Location Preference

On-SiteHybrid
Location: SG
Open to relocation: No

Salary Range

20/hr - 50/hr

Important To Me

Work-life balanceFlexible work hours

Summary

Dynamic professional with a proven track record at Grab Singapore, excelling in customer service and client relations. Demonstrated expertise in safe driving practices and time management, and ensuring efficient transportation.

Professional with proven track record in cafē operations, adept at boosting team performance and ensuring exceptional customer service. Skilled in inventory management, staff training, and maintaining high standards of food safety and hygiene. Known for adaptability, problem-solving abilities, and fostering collaborative team environments to achieve goals and drive success.

Overview

12
12
years of professional experience

Work History

Private Hire Driver

Grab Singapore
Singapore
08.2024 - Current
  • Delivered safe and efficient transportation services across Singapore.
  • Navigated complex routes using GPS technology to optimize travel time.
  • Monitored vehicle performance and conducted routine maintenance checks to ensure reliability.
  • Maintained high customer satisfaction through effective communication and responsiveness.
  • Resolved passenger inquiries and complaints promptly, fostering positive relationships.

Cafe Supervisor

Amazing Waffles Pte Ltd
Gelarē @ 313 Somerset
04.2017 - 10.2018
  • Supervised daily operations to ensure exceptional customer service and product quality.
  • Trained and mentored staff on operational procedures and customer engagement techniques.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed schedules to ensure adequate coverage during peak hours, enhancing team efficiency.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.

Assistant Manager

The Coffee Bean & Tea Leaves Singapore
Singapore
01.2016 - 12.2017
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members to enhance performance and operational effectiveness.
  • Implemented inventory management systems, optimizing stock levels and reducing waste.
  • Collaborated with management to develop promotional strategies that increased customer engagement.
  • Analyzed sales data to identify trends, informing adjustments in product offerings and staffing.
  • Enhanced employee scheduling processes, ensuring optimal coverage during peak hours.
  • Facilitated communication between staff and upper management to improve workflow efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Room Service Order Taker

Four Seasons Hotel Singapore
Singapore
01.2014 - 11.2015
  • Processed room service orders accurately and efficiently, ensuring timely delivery to guests.
  • Utilized point-of-sale system for order entry and payment processing.
  • Communicated with kitchen staff to confirm order details and special requests.
  • Assisted guests with menu selections, providing recommendations based on preferences.
  • Resolved guest inquiries and complaints promptly, enhancing overall satisfaction.
  • Collaborated with team members to streamline service operations during peak hours.
  • Contributed to successful hotel events by coordinating large-scale room service orders for various functions and gatherings.
  • Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.

Education

GCE O LEVELS -

Marsiling Secondary School
Marsiling, Singapore

Skills

Customer service focus

Client relations

Customer care experience

Services oversight

Time management

Clean driving record

Safe driving practices

Flexible schedule

Timeline

Private Hire Driver

Grab Singapore
08.2024 - Current

Cafe Supervisor

Amazing Waffles Pte Ltd
04.2017 - 10.2018

Assistant Manager

The Coffee Bean & Tea Leaves Singapore
01.2016 - 12.2017

Room Service Order Taker

Four Seasons Hotel Singapore
01.2014 - 11.2015

GCE O LEVELS -

Marsiling Secondary School

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Aminah Ahmad