Amelia Ng
Kota Damansara
Summary
Dedicated professional with a solid foundation in animal welfare and a passion for continuous learning and development within the field. Demonstrates a strong ability to quickly acquire essential knowledge about animal health and behavior, complemented by practical skills in feeding and grooming. Eager to transition into new opportunities that leverage extensive experience in animal welfare and health while applying a compassionate and patient approach across a broader spectrum of roles. Committed to making a positive impact through dedication and empathy in every endeavor.
Overview
2
2
years of professional experience
Work History
Animal Trainer and Presenter
Singapore Zoological Gardens
80 Mandai Lake Road, Singapore 729826
11.2025 - Current
- Trained animals using positive reinforcement techniques to enhance behavior and performance.
- Monitored animal health and behavior, reporting changes to veterinary staff for timely interventions.
- Assisted in educating visitors on animal behaviors and conservation efforts during public demonstrations.
- Conducted enrichment activities to promote mental stimulation and physical well-being of trained animals.
- Maintained safety by enforcing strict protocols during animal interactions with guests and staff.
- Developed engaging presentations tailored to diverse audiences.
- Collaborated with team members to ensure safe and clean environments for both animals and guests.
- Assisted in daily animal care routines, including feeding and habitat maintenance.
Receptionist
Yee Veterinary Clinic & Surgery
Selangor, Malaysia
10.2024 - 07.2025
- Managed appointment scheduling and patient registrations, ensuring smooth and efficient daily operations.
- Processed payments and handled financial transactions accurately, including billing and insurance inquiries.
- Provided exceptional customer service, addressing client inquiries, concerns, and assisting with follow-up care.
- Coordinated surgery schedules, liaising with veterinarians and clients to confirm appointments and provide pre-surgery instructions.
- Prepared examination rooms for procedures, ensuring cleanliness and availability of necessary supplies.
- Maintained accurate patient records using veterinary management software to ensure compliance and accessibility.
- Coordinated communication between veterinarians and clients regarding treatment plans and medication instructions.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Sales Consultant
ExoReptiles Kota Damansara
Selangor, Malaysia
04.2024 - 09.2024
- Provided expert advice and guidance to customers on the care, maintenance, and requirements of various exotic animals, including reptiles and amphibians.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Managed inventory, ensuring product availability and assisting with restocking and organizing merchandise.
- Maintained cleanliness of animal habitats and equipment to ensure health and safety standards.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
Translator, Editor, and Proofreader
Edbesk Malaysia Sdn. Bhd
Selangor, Malaysia
01.2024 - 04.2024
- Enhanced knowledge in political and economic subjects while translating relevant articles.
- Collaborated with project teams to meet tight deadlines while maintaining translation quality.
- Researched terminology and industry-specific language to ensure precise translations.
- Conducted thorough proofreading of translated materials for accuracy and coherence.
- Translated documents between English and Malay, ensuring clarity and cultural relevance.
Education
Diploma in Translation and Interpretation - Malay, English
Management And Science University
01.2024
Sijil Pelajaran Malaysia (SPM) Certificate - undefined
Sekolah Menengah Kebangsaan Seri Hartamas
01.2021
Skills
- Customer Service
- Animal behavior
- Public speaking and demonstrations
- Multitasking
- Teamwork and collaboration
- Problem-Solving Abilities
- Decision-making
- Adaptability and flexibility
- Effective communication
Language
English
Chinese
Malay
Cantonese
Timeline
Animal Trainer and Presenter
Singapore Zoological Gardens
11.2025 - Current
Receptionist
Yee Veterinary Clinic & Surgery
10.2024 - 07.2025
Sales Consultant
ExoReptiles Kota Damansara
04.2024 - 09.2024
Translator, Editor, and Proofreader
Edbesk Malaysia Sdn. Bhd
01.2024 - 04.2024
Sijil Pelajaran Malaysia (SPM) Certificate - undefined
Sekolah Menengah Kebangsaan Seri Hartamas
Diploma in Translation and Interpretation - Malay, English
Management And Science University