Fiona Goh

Evaluated individual animal behavior regularly to modify existing training plans as needed for optimal outcomes.

• Increased animal obedience by implementing customized training programs tailored to individual needs.
• Minimized risk during live shows and events by overseeing animal handling procedures and ensuring proper safety protocols were in place.
• Maintained safety by enforcing strict protocols during animal interactions with guests and staff.
• Collaborated with veterinarians to develop personalized plans for addressing behavioral issues in animals.
• Enhanced public experiences by providing engaging and educational animal demonstrations at events.
• Fostered positive learning environment for interns and junior trainers through mentoring, supervision, and hands-on instruction.
• Administered prescribed medications to animals based on individual needs.
• In-charge of department logistics by keeping track of inventory and ordering of supplies.

• Developed creative design for print materials, brochures, banners, and signs.
• Conceptualized creative designs for print materials, banners, and signs.
• Created engaging social media graphics that drove user engagement and increased online visibility.
• Created digital image files for use in digital and traditional printing methods.
• Completed final touches for projects before rollout.
• Met with customers to present mockups and collect information for adjustments.
• Proved successful working within tight deadlines and a fast-paced environment.

• Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
• Designed graphics for websites, logos and promotions for marketing purposes.
• Created engaging social media content to boost online presence and follower engagement.
• Prepared images to coincide with social and blog posts.
• Supported lead designers in executing high-quality work under tight deadlines, ensuring timely project completion.
• Assisted with design of print materials such as flyers and ads by producing basic layouts, selecting colors and tracking down appropriate images.
• Assisted in updating company website, improving user experience and increasing site traffic.
• Enhanced visual communication by selecting appropriate color schemes and fonts for various designs.

• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
• Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
• Maintained cleanliness in dining area, contributing to pleasant atmosphere for customers.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

• Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.