Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ALYSSA CRYSTAL JAMES

Overview

11
11
years of professional experience

Work History

Executive Assistant | Customer Service Rep

CEO SUITE Pte Ltd
02.2019 - Current
  • Assist in the full spectrum of administrative tasks
  • Overseeing day-to-day admin operations including handling correspondence, scheduling meetings and appointments for executives
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Performing office duties that include ordering supplies and managing a records database.
  • Experience as a virtual assistant.
  • Facilitated training and onboarding for incoming office staff.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns swiftly.
  • Delivered exceptional client service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Analyzed client feedback to identify areas for improvement.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Management Trainee

Qiren Organisation
02.2018 - 01.2019
  • SP-NGJS and Qiren Organisation merged hence I was placed in the Operations Department to handle operational issues and face interactions with clients. I've worked hand-in-hand with Financial Services Consultants (FSCs) for their events in terms of technical support, operations and logistics to deliver the best customer service experience for their clients.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day client questions via telephone or email.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.

Administrative Assistant

AIA
07.2016 - 02.2018
  • Worked closely with SP-NGJS to execute administrative duties for the consultants and assist the Director in performing secretarial duties.

Part-time Temporary Staff (CAREHuts)

Care Community Services
06.2016 - 06.2016
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.

Front Desk

Worldwide Hotels Pte Ltd
10.2015 - 03.2016
  • Internship
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified Front Office Manager / Guest Services Manager immediately when problems escalated.
  • Collected room deposits, fees, and payments.

Service Ambassador

Sentosa Development Corporation
09.2013 - 03.2015
  • 2 months internship then promoted to a part-time position with Sentosa Development Corporation where I worked in the Operations Department as a Service Ambassador handling guest interactions, provide excellent services to all internal and external guests, ensuring area of responsibility is well-managed and the overall operations is well-coordinated and smooth.

Education

Bachelor's - Human Resource Management With Criminology

Singapore University of Social Science
Singapore
01.2028

Diploma - Business Management

Singapore Polytechnic
Singapore
04.2019

Higher NITEC - Hospitality Services

ITE College West
Singapore
01.2016

Nitec Service Skills - Tourism

ITE College West
Singapore
01.2014

Skills

  • Customer Needs Assessments
  • Adaptability
  • Critical Thinking
  • Organizational Skills
  • Attention to Detail
  • Training and Development
  • Interpersonal Skills
  • Decision Making
  • Conflict Resolution
  • Staff Supervision
  • Multitasking Abilities
  • Document Preparation
  • Task Delegation
  • Travel Arrangements
  • Office administration
  • Problem-solving
  • Technical Support
  • Scheduling
  • Client Relations
  • Team Collaboration
  • Effective Communication
  • Time Management

Additional Information

Current Annual Salary: SGD 58,500

Expected Annual Salary: SGD 65,000 (negotiable)


Notice Period: 1 Month

Timeline

Executive Assistant | Customer Service Rep

CEO SUITE Pte Ltd
02.2019 - Current

Management Trainee

Qiren Organisation
02.2018 - 01.2019

Administrative Assistant

AIA
07.2016 - 02.2018

Part-time Temporary Staff (CAREHuts)

Care Community Services
06.2016 - 06.2016

Front Desk

Worldwide Hotels Pte Ltd
10.2015 - 03.2016

Service Ambassador

Sentosa Development Corporation
09.2013 - 03.2015

Bachelor's - Human Resource Management With Criminology

Singapore University of Social Science

Diploma - Business Management

Singapore Polytechnic

Higher NITEC - Hospitality Services

ITE College West

Nitec Service Skills - Tourism

ITE College West

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ALYSSA CRYSTAL JAMES