Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALICE JONG

Singapore

Summary

Experienced with resolving customer inquiries and providing exceptional service. Utilizes effective communication to address concerns and ensure customer satisfaction. Strong understanding of teamwork and adaptability in fast-paced environment.

Overview

6
6
years of professional experience

Work History

Customer Service Crew Member

a Hot Hideout
Bugis Junction
06.2024 - Current
  • Resolved customer inquiries and complaints efficiently, improving overall service quality.
  • Maintained cleanliness and organization of work areas to ensure compliance with health standards.
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Collaborated with team members to ensure efficient order processing and delivery.
  • Delivered exceptional customer service in fast-paced dining environment.

Service Crew Member

Hei Sushi
Singapore
11.2022 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations..
  • Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.

Kitchen Crew Member

Common Chef Bistro
Singapore
10.2021 - 11.2022
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
  • Reduced food waste by implementing proper storage techniques and timely usage of ingredients.
  • Assisted in creating innovative menu items with the head chef, resulting in an increased customer satisfaction rate.
  • Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.

Service Crew Member

Mcdonald’s
Singapore
11.2019 - 02.2022
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and organized work environment which improved customer experiences.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Extended working hours to cover up manpower shortage consistently.

Education

Engineering (Pre-Engineering)

Republic Poly
Singapore
02.2027

Skills

  • Beverage Preparation
  • Basic food preparation
  • Menu Memorization
  • Safe handling standards
  • Food safety knowledge
  • Order delivery practices
  • Order Accuracy
  • Cleaning and sanitizing
  • Cash Handling

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Customer Service Crew Member

a Hot Hideout
06.2024 - Current

Service Crew Member

Hei Sushi
11.2022 - Current

Kitchen Crew Member

Common Chef Bistro
10.2021 - 11.2022

Service Crew Member

Mcdonald’s
11.2019 - 02.2022

Engineering (Pre-Engineering)

Republic Poly
ALICE JONG