Summary
Overview
Work History
Education
Skills
Languages
Love sports (Rugby)
Timeline
Generic
Arjun Kuek

Arjun Kuek

Summary

Been a service crew member for more than a year, well established in fast-paced and challenging environments. Successful at providing excellent customer service by maintaining positive attitude. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Reason for finding new job : Felt FnB for me and need a change of environment.

Overview

1
1
year of professional experience

Work History

Service Crew Member

Guzman Y Gomez
01.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained clean and organized work environment for improved customer experiences.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Adhered to company policies and procedures consistently, contributing to positive workplace culture.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Operated cash registers and POS systems, handling over $500 in cash daily.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Barista Trainee

Main Street Commissary
12.2022 - 07.2023
  • Improved customer satisfaction by providing exceptional service and maintaining clean, welcoming environment.
  • Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
  • Boosted sales through upselling menu items and promoting seasonal specials.
  • Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
  • Ensured consistency in drink quality by adhering to standard recipes and preparation procedures.
  • Continuously expanded product knowledge to provide informed recommendations for customers seeking guidance on beverage choices.
  • Collaborated with coworkers to maintain positive work atmosphere conducive to excellent customer experiences.
  • Exceeded expectations in multitasking, managing simultaneous drink orders and customer interactions while maintaining fast-paced work environment.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Diploma in Business

Republic Polytechnic
Singapore
04.2026

Skills

  • Basic food preparation
  • Beverage Preparation
  • Beverage Service Knowledge
  • Inventory Management
  • Cash Handling
  • Customer Service-Oriented
  • Reliability and punctuality
  • Quick Learner
  • Teamwork and Collaboration
  • Verbal Communication
  • Motivated attitude

Languages

English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)

Love sports (Rugby)

Loved playing sports since young (any competitive sport) but recently got to learn about rugby and im playing the sport for my school.

Timeline

Service Crew Member

Guzman Y Gomez
01.2023 - Current

Barista Trainee

Main Street Commissary
12.2022 - 07.2023

Diploma in Business

Republic Polytechnic

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Arjun Kuek