Summary
Overview
Work History
Education
Timeline
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Alex Loh

Summary

I will never stop learning and carry on to apply my knowledge and skills which I have acquired over the past few years as Desktop Engineer. I am open up to any roles that is related to IT where I can broaden my skills within my capabilities.

Overview

12
12
years of professional experience

Work History

Desktop Engineer

ITCan
07.2021 - 07.2023
  • Provide onsite technical support to the customers.
  • Developed schedule for software maintenance and updates.
  • Set up and updated equipment for customers use in line with company standards and procedures.
  • Troubleshot problems or issues with desktops and laptops.
  • Disconnected and reconnected desktops and peripherals to support office moves.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

IT Support Engineer

Micro2000
09.2011 - 01.2021
  • Provide onsite technical support to clients, resolving day-to-day IT related issues, Installation of OS/ Configuration of PCs and laptops
  • Troubleshooting and diagnostics of computer devices (hardware/software)
  • Conduct repairs and upgrades of computer hardware and software
  • Identify PC/laptop/network/server problems and provide optimal solutions to rectify errors.
  • Backup user data from old unit of machine and transfer to new machine
  • SCCM imaging from IPV4 network to window operating system
  • Made appointment with client on the upgrade of machine
  • Performed sign off after each deployment with client

Education

No Degree - Mechanical & Electrical Service

ITE College
Bedok ITE
02.2009

Timeline

Desktop Engineer

ITCan
07.2021 - 07.2023

IT Support Engineer

Micro2000
09.2011 - 01.2021

No Degree - Mechanical & Electrical Service

ITE College

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Alex Loh