Ajith Thomas
Summary
Accomplished Senior Service Engineer with a proven track record at Draeger Medical and Ge healthcare dealer ,enhancing customer satisfaction through innovative troubleshooting and effective maintenance planning. Skilled in equipment installation and root cause analysis, coupled with exceptional verbal communication, I have significantly contributed to revenue growth and client retention.
Overview
10
10
years of professional experience
Work History
Senior Service Engineer
Draeger Medical
Kochi,Kerala ,India
12.2019 - Current
- Trained By Draeger Medical India on the medical products manufactured by Draeger Germany
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
- Implemented preventative maintenance programs, reducing system failures and extending equipment life.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Scheduled and implemented maintenance activities for equipment.
- Documented maintenance and service activities and confirmed compliance with relevant regulations.
- Performed troubleshooting and repair for equipment.
- Diagnosed and resolved machine operation variations and equipment problems.
- A team player who embraces team work and who can also work independently
- Excellent communication skills
Service Consultant
Spacelabs Healthcare
Kerala ,India
03.2018 - 07.2019
- Developed strong relationships with clients, maintaining open communication channels for smoother collaboration.
- Provided information about service procedures and expected timelines.
- Collaborated with team members and deale partners to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details,Service contract ,service reports and personal information on key customer accounts.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Service Engineer
BEC Healthcare India Pvt Ltd
Kochi, Kerala , India
05.2014 - 04.2018
- Trained on GE Healthcare Anesthesia and ventilator by WiproGe healthcare .
- Proactively identified potential sales opportunities and supported Sales team.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
- Implemented preventative maintenance programs, reducing system failures and extending equipment life.
Education
Diploma In Biomedical Engineering
State Board of Technical Education
Vechoochira ,Pthanamthitta , Kerala05.2014
Skills
- Field service experience
- Remote Support
- Maintenance Planning
- Troubleshooting expertise
- equipment installation
- Root Cause Analysis
- Equipment maintenance and repair
- Written and verbal communication
- Basic Knowledge on Microsoft excel
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Timeline
Senior Service Engineer
Draeger Medical
12.2019 - Current
Service Consultant
Spacelabs Healthcare
03.2018 - 07.2019
Senior Service Engineer
BEC Healthcare India Pvt Ltd
05.2014 - 04.2018
Diploma In Biomedical Engineering
State Board of Technical Education