Aishika Prabhakaran
Sengkang
Summary
Dynamic and professional individual with a strong foundation in operations management and client engagement, seamlessly transitioning into compliance within a certification body. Demonstrated expertise in optimizing processes, managing client relationships, and ensuring adherence to standards and accreditation requirements. Possesses skills in audit integrity, impartiality oversight, and regulatory compliance, with a strong focus on ethical practices and continual improvement. Combines operational efficiency and stakeholder-focused strategies to align compliance initiatives with organizational goals, driving transparency, trust, and client satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager - Compliance
ISOCert Pte. Ltd.
11.2024 - Current
- Ensure adherence to ISO/IEC 17021 and accreditation standards
- Manage impartiality, risk assessments, and conflict mitigation
- Oversee audits, ensuring integrity, transparency, and auditor/staff competence
- Enforce legal and ethical compliance
- Maintain controlled documentation and secure record retention
- Conduct internal audits and support continual improvement
- Coordinate with internal stakeholders for monthly reporting
Assistant Operations Manager
ISOCert Pte. Ltd.
06.2023 - 11.2024
- Oversee day-to-day operations, implementing solutions for productivity
- Manage audit team scheduling and ensure successful execution
- Coordinate with internal stakeholders for monthly reporting
- Provide administrative support for marketing events
Client Engagement Specialist
ISOCert Pte. Ltd.
06.2021 - 05.2023
- Facilitate smooth onboarding for new B2B clients
- Collaborate with sales and marketing for client engagement strategies
- Maintain accurate documentation and report client metrics regularly
- Collect and analyze client feedback for enhancements and satisfaction
Customer Care Officer
Singapore Telecommunications Limited (Singtel)
07.2020 - 06.2021
- Expertly handle inbound calls, addressing queries in General, Technical, and Billing areas with comprehensive and accurate information
- Implement meticulous case tracking procedures, ensuring a transparent and efficient resolution process for overall customer satisfaction
- Take ownership of managing dispute cases, applying a strategic and detail-oriented mindset to navigate complexities and find viable solutions, including preventive measures
- Foster open communication with internal departments through cross-functional collaboration for seamless case resolution
- Consistently follow up on cases, actively monitoring and keeping customers informed to enhance their experience through attentiveness and dedication to resolution
F&B Part time Staff
RE&S Enterprises Pte Ltd - &Joy Bar Great World City
02.2021 - 04.2021
- Provide exemplary in-store customer service, ensuring a seamless and positive shopping experience
- Uphold impeccable standards of store cleanliness and diligently manage product stock to meet customer demands
- Demonstrate expertise in the beverage section by proficiently crafting cocktails, showcasing a high level of skill and attention to detail
- Execute essential point-of-sale (POS) cashiering duties with precision and professionalism, ensuring accurate financial transactions and exceptional customer service
Part-time Retail Associate
Charles & Keith
11.2019 - 02.2020
- Provide attentive service by addressing in-store customer queries and fulfilling stock requests, ensuring a personalized shopping experience
- Conduct efficient stock checks and sorting processes to maintain an organized inventory system, facilitating accurate stock levels and timely replenishment
- Strive to achieve daily sales targets and KPIs through a customer-focused approach, leveraging product knowledge and upselling techniques
- Foster general communication with consumers, creating a welcoming environment and addressing inquiries or concerns promptly
- Utilize active listening skills to understand and respond to customer needs, contributing to positive customer relationships and an enhanced shopping experience
Online Sales Admin (Internship)
Courts Asia
11.2019 - 02.2020
- Proficiently process online sales orders using diverse systems, ensuring accuracy and efficiency in order fulfillment
- Generate detailed reports and meticulously update order information, contributing to organized and streamlined operations
- Address customer inquiries with professionalism and expertise through phone and email channels, offering timely and comprehensive support
- Monitor stock availability closely and coordinate consignments to ensure optimal inventory levels for customer satisfaction
- Establish effective communication with third-party vendors, coordinating delivery schedules to meet customer expectations and enhance overall service efficiency
Education
Diploma - Legal Studies
Kaplan Higher Education Academy
04-2025
Specialist Diploma - Digital Marketing & Analytics
Singapore Polytechnic
04.2023
Diploma - Customer Experience Management with Business
Singapore Polytechnic
04-2020
Ordinary 'O' Level Certificate -
Deyi Secondary School
01.2016
Normal 'N' Level Certificate -
Deyi Secondary School
01.2020
Skills
- Operations Management
- Internal Auditing
- Risk Management
- Relationship Building
- Digital Marketing
- Critical Thinking
- Communication
- Conflict Resolution
- Strategic Thinking
- Networking
- Regulatory Reporting
- Analytical Skills
- Stakeholder Reporting
Websites
Accomplishments
Republic Polytechnic - Director's Roll of Honour - Year 2019
Languages
English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Assistant Manager - Compliance
ISOCert Pte. Ltd.
11.2024 - Current
Assistant Operations Manager
ISOCert Pte. Ltd.
06.2023 - 11.2024
Client Engagement Specialist
ISOCert Pte. Ltd.
06.2021 - 05.2023
F&B Part time Staff
RE&S Enterprises Pte Ltd - &Joy Bar Great World City
02.2021 - 04.2021
Customer Care Officer
Singapore Telecommunications Limited (Singtel)
07.2020 - 06.2021
Part-time Retail Associate
Charles & Keith
11.2019 - 02.2020
Online Sales Admin (Internship)
Courts Asia
11.2019 - 02.2020
Specialist Diploma - Digital Marketing & Analytics
Singapore Polytechnic
Diploma - Legal Studies
Kaplan Higher Education Academy
Diploma - Customer Experience Management with Business
Singapore Polytechnic
Ordinary 'O' Level Certificate -
Deyi Secondary School
Normal 'N' Level Certificate -
Deyi Secondary School
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