Aishika Prabhakaran

• Ensure adherence to ISO/IEC 17021 and accreditation standards
• Manage impartiality, risk assessments, and conflict mitigation
• Oversee audits, ensuring integrity, transparency, and auditor/staff competence
• Maintain controlled documentation and secure record retention
• Conduct internal audits and support continual improvement
• Coordinate with internal stakeholders for monthly reporting
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Analyzed operational data to identify trends, driving informed decision-making for process enhancements.
• Led cross-functional teams to enhance operational efficiency and streamline processes.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Additional Duties (aside from role-specific):

Training (Learning & Development) Management:

• Coordinated end-to-end training logistics, including scheduling, registrations, venues, and materials.
• Maintained training records, attendance, and reports through LMS and Excel tracking.
• Liaised with trainers, vendors, and participants to ensure smooth program delivery.
• Prepared training documentation, evaluations, and certificates of completion.
• Supported compliance training by monitoring completion rates and following up with staff.
• Assisted in budget tracking, vendor invoicing, and resource allocation.
• Provided administrative support for internal workshops and external learning programs.

Event Support (as mentioned below)

• Oversee day-to-day operations, implementing solutions for productivity
• Manage audit team scheduling and ensure successful execution
• Coordinate with internal stakeholders for monthly reporting
• Provide administrative support for marketing events

Additional Duties:

• Training Support (as above)
• Event Support (as below)

• Facilitate smooth onboarding for new B2B clients
• Collaborate with sales and marketing for client engagement strategies
• Maintain accurate documentation and report client metrics regularly
• Collect and analyze client feedback for enhancements and satisfaction

Additional Duty: Event Support

• Coordinated event logistics including scheduling, venue booking, catering, and AV setup.
• Managed registrations, guest lists, and on-site check-ins to ensure smooth attendee experience.
• Liaised with vendors, suppliers, and internal teams for seamless event delivery.
• Prepared event materials, name tags, signage, and digital assets.
• Assisted with budget tracking, vendor payments, and post-event reporting.
• Provided on-site support during events, handling inquiries and troubleshooting issues.
• Collected participant feedback and compiled evaluation reports for future improvements.

• Expertly handle inbound calls, addressing queries in General, Technical, and Billing areas with comprehensive and accurate information
• Implement meticulous case tracking procedures, ensuring a transparent and efficient resolution process for overall customer satisfaction
• Take ownership of managing dispute cases, applying a strategic and detail-oriented mindset to navigate complexities and find viable solutions, including preventive measures
• Foster open communication with internal departments through cross-functional collaboration for seamless case resolution
• Consistently follow up on cases, actively monitoring and keeping customers informed to enhance their experience through attentiveness and dedication to resolution

• Provide exemplary in-store customer service, ensuring a seamless and positive shopping experience
• Uphold impeccable standards of store cleanliness and diligently manage product stock to meet customer demands
• Demonstrate expertise in the beverage section by proficiently crafting cocktails, showcasing a high level of skill and attention to detail
• Execute essential point-of-sale (POS) cashiering duties with precision and professionalism, ensuring accurate financial transactions and exceptional customer service

• Provide attentive service by addressing in-store customer queries and fulfilling stock requests, ensuring a personalized shopping experience
• Conduct efficient stock checks and sorting processes to maintain an organized inventory system, facilitating accurate stock levels and timely replenishment
• Strive to achieve daily sales targets and KPIs through a customer-focused approach, leveraging product knowledge and upselling techniques
• Foster general communication with consumers, creating a welcoming environment and addressing inquiries or concerns promptly
• Utilize active listening skills to understand and respond to customer needs, contributing to positive customer relationships and an enhanced shopping experience

• Proficiently process online sales orders using diverse systems, ensuring accuracy and efficiency in order fulfillment
• Generate detailed reports and meticulously update order information, contributing to organized and streamlined operations
• Address customer inquiries with professionalism and expertise through phone and email channels, offering timely and comprehensive support
• Monitor stock availability closely and coordinate consignments to ensure optimal inventory levels for customer satisfaction
• Establish effective communication with third-party vendors, coordinating delivery schedules to meet customer expectations and enhance overall service efficiency