Ahmad Kamal
Summary
Adept at enhancing guest experiences and crowd management, I leveraged my communicative and organizational skills at Gardens By The Bay and other notable venues. Specializing in event management and customer service, I consistently ensured safety and satisfaction, contributing to the success of major events and attractions.
Overview
6
6
years of professional experience
Work History
Attraction Operator
Gardens By The Bay
02.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
- Participated in daily safety inspections, identifying potential hazards and reporting issues promptly to management.
- Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
- Collaborated with team members to ensure smooth operation of attractions throughout the day.
- Maintained cleanliness of assigned area, contributing to an enjoyable environment for guests.
- Assisted in emergency situations calmly and efficiently, following established protocols for handling various scenarios involving guest safety or attraction malfunctions.
- Stayed updated on park events, promotions, and updates in order to provide accurate information to guests upon inquiry.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Trained new recreation attendants on safety procedures and customer service tactics.
Event Crew
Lucid Experiences
10.2023 - 02.2024
- I am a part of an event crew for 3 months working on the LKY: The Experience, ushering, scanning of tickets and maintaining crowd control at the event
Event Crew
Lucid Experiences
06.2023 - 10.2023
- I was a part of an event crew for 3 months working on the Stranger Things: The experience pop-up event at Bugis+, ushering, scanning of tickets, redeeming vouchers and maintaining crowd control at the event
Ticketing Officer
Gardens by the Bay
02.2020 - 04.2021
- Managed for the guests in queueing lines and scan tickets for guests entering the domes and other attractions at Gardens by the Bay
- Handled time slots tickets for Christmas Wonderland
Ticketing Crew
Universal Studios Singapore
09.2019 - 11.2019
- Worked for Halloween Horror Night 8 as a ticketing crew under Entry Operations
- I scanned tickets for guests and help them with directions
Ticketing Officer
Timezone
11.2018 - 04.2019
- Cashiering and house keeping such as mopping and sweeping the store
- Topping up the tickets when needed
- Always taking shifts regularly!
Education
Associate In Electronics Engineering Technology - Electronic Engineering
ITE College Central
Singapore04.2021
Associate In Electronics Engineering Technology - Electrical Engineering
ITE College East
Singapore04.2019
Skills
- Communicative skills
- Event Management
- Customer Service
- Conduct Crowd and Traffic Control
- Handle Enquiries and Requests
- General Cleaning
- Food Delivery
- Communication Skills
- Organizational Skills
- Cashiering
Languages
English
Bahasa Melayu
Employmentstatus
Singaporean
Timeline
Attraction Operator
Gardens By The Bay
02.2024 - Current
Event Crew
Lucid Experiences
10.2023 - 02.2024
Event Crew
Lucid Experiences
06.2023 - 10.2023
Ticketing Officer
Gardens by the Bay
02.2020 - 04.2021
Ticketing Crew
Universal Studios Singapore
09.2019 - 11.2019
Ticketing Officer
Timezone
11.2018 - 04.2019
Associate In Electronics Engineering Technology - Electronic Engineering
ITE College Central
Associate In Electronics Engineering Technology - Electrical Engineering
ITE College East
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