Summary
Overview
Work History
Education
Skills
Timeline
Generic
Adlina Anuar

Adlina Anuar

Singapore

Summary

Dynamic and reliable professional with a strong background in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Experienced in maintaining high standards of cleanliness and efficiency, while consistently meeting goals in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

D'Nata Singapore
04.2025 - Current
  • Passenger Check In
  • Ushering to passenger's boarding gate
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Part Time Sales Associate

Prasan Pte Ltd
08.2022 - 08.2023
  • Runner
  • Fitting room duties
  • Hourly replenishment
  • Making sure displayed items are neat and Tidying up of designated zones.
  • Assisting Customers
  • Cashiering
  • Housekeeping

Freelance Camp Facilitator

Sands Leadership Development Centre
01.2021 - 06.2023
  • Facilitate students on various activities such as high and low elements and team building activities.
  • Ensure on safety protocols.
  • Supervising students on low and high elements.
  • Preparing of logistics for day activities.
  • Briefing on objective, rules and safety for each activity.
  • Debriefing on life learning points after each activity.

Process Engineering Intern

Lincstech Circuit Singapore Pte Ltd
12.2022 - 05.2023
  • Assisted in quality control measures, ensuring adherence to established industry standards and customer requirements.
  • Conducted root cause analyses for recurring issues, implementing corrective actions to prevent future incidents.
  • Helping engineers with tasks/projects.
  • Daily analysis of chemicals.
  • Collecting chemical samples.
  • Housekeeping.
  • Measuring copper panels.
  • Comparing copper under stereo microscope and send results for further inspection.
  • Stabalizing Chemical line by dosing required amount of chemical into chemical tank and making sure required amount is accurate.

Part Time Crew

Bread De Dulce
02.2022 - 03.2023
  • Worked front counter and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.

Operations Crew

J'Kids Pte Ltd
09.2019 - 03.2020
  • Operating Rides
  • Handling game stalls
  • Ensured safety standards were met consistently.
  • Developed strong working relationships with colleagues, fostering a cohesive and supportive team environment.
  • Maintained open communication lines between crew members and supervisors to address concerns or suggestions promptly.
  • Served as a reliable and dependable team member, consistently arriving on time for scheduled shifts and demonstrating a strong work ethic throughout the duration of employment.

Part Time Crew

Hanbaobao Pte Ltd
04.2017 - 03.2019
  • Took orders, prepared meals, and collected payments.
  • Worked front counter and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Nitec In Chemical Process Technology -

Institute Of Technical Education
Singapore
01.2024

GCE N(T) Level Certificate -

St. Anthony's Canossian Secondary School
Singapore
12.2019

PSLE Certificate -

St. Anthony's Canossian Primary School
Singapore
12.2015

Skills

  • Teamwork
  • Microsoft Office Word
  • Time Management
  • Microsoft PowerPoint
  • Adaptability
  • Microsoft Excel
  • Computer Skills
  • Ability to Work in a Team
  • Fast Learner
  • Ability to Work Under Pressure
  • Microsoft Office
  • Customer Service

Timeline

Customer Service Agent

D'Nata Singapore
04.2025 - Current

Process Engineering Intern

Lincstech Circuit Singapore Pte Ltd
12.2022 - 05.2023

Part Time Sales Associate

Prasan Pte Ltd
08.2022 - 08.2023

Part Time Crew

Bread De Dulce
02.2022 - 03.2023

Freelance Camp Facilitator

Sands Leadership Development Centre
01.2021 - 06.2023

Operations Crew

J'Kids Pte Ltd
09.2019 - 03.2020

Part Time Crew

Hanbaobao Pte Ltd
04.2017 - 03.2019

Nitec In Chemical Process Technology -

Institute Of Technical Education

GCE N(T) Level Certificate -

St. Anthony's Canossian Secondary School

PSLE Certificate -

St. Anthony's Canossian Primary School

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Adlina Anuar