Park Jiyun
Summary
As a dedicated Customer Service Professional, I offer strong multitasking and problem-solving skills. With a passion for delivering exceptional customer experiences, I am eager to apply my expertise in the aviation industry. I thrive in collaborative team environments and bring a positive mindset to contribute to a supportive workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
SATS
01.2023 - Current
- Help with passenger check-in, including verifying documents, tagging bags, checking visas and printing boarding passes.
- Manage queues efficiently during peak periods for automated check-in, preventing congestion and maintaining a systematic flow.
- Worked in various counters, serving passengers in First Class, Business Class and Economy Class travelling with Singapore Airlines.
- Assisted high volume of customers daily with positive attitude, prioritizing customer satisfaction.
Changi Service Ambassador (CSA)
P Serv
07.2022 - 01.2023
- Assigned to information counters at Changi Airport, offering general guidance on wayfinding and addressing inquiries in both public and transit areas.
- Responsible for general reporting, including shift summaries, Airport Lost and Found reports and unattended bag reports.
- Additionally, performed ad-hoc duties assigned by Changi Airport Group (CAG), such as queue management and providing recovery services for late baggage presentations.
School Worker
Korea Nazarene
07.2020 - 06.2022
- Assisted in administrative tasks at the Career Employment Support Center in school.
- Providing hospitality to students and officials.
- Promoting the employment center through social media channels.
School Worker
Goodneighbours
04.2020 - 06.2020
- Administrative affairs assistance
- Volunteer helpers who work outside the office
- Provide friendly service to customers
Education
Bachelor - Flight, Hotel Tourism & Management
Nazarene University
South Korea02.2023
Skills
- Communication Skills
- Customer Service Skills
- Problem-Solving
- Teamwork
- Adaptability
- Cultural sensitivity
- Attention to Detail
- Teamwork
- Calm under Pressure
Accomplishments
- SIA-SATS Staff Commendation Award Q2
- SIA-SATS Staff Commendation Award Q1
- Seven consecutive semester of Korea Scholarship foundation
- 100 years for Humanities by Korea Scholarship foundation
- NGLA (Nazarene Global Leaders Academy) every semester
- Human resources development
Certification
- OPIc (ACTFL Oral Proficiency Interview - Computer)
- CRS - Reservation Certificate (TOPAS)
- CRS - Fare & Ticketing Certificate (TOPAS)
- Certificate in JLPT2 - N2
Languages
English
Korean
Japanese
Timeline
Customer Service Agent
SATS
01.2023 - Current
Changi Service Ambassador (CSA)
P Serv
07.2022 - 01.2023
School Worker
Korea Nazarene
07.2020 - 06.2022
School Worker
Goodneighbours
04.2020 - 06.2020
Bachelor - Flight, Hotel Tourism & Management
Nazarene University
- OPIc (ACTFL Oral Proficiency Interview - Computer)
- CRS - Reservation Certificate (TOPAS)
- CRS - Fare & Ticketing Certificate (TOPAS)
- Certificate in JLPT2 - N2
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