Abdul Mathein Bin Azman
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Responsible, brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deskside Support Engineer
Kyndryl
04.2023 - Current
- Supported operating system and various tools and applications.
- Troubleshot problems or issues with desktops and laptops.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted with M365 office suite migration.
Delivery Rider
Grab
02.2020 - Current
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Courier
One Liner Holdings
05.2014 - 02.2020
- Followed company policies and procedures during shift.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Communicated with dispatch and customers for accurate delivery information.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Followed safety procedures and regulations to protect packages and vehicles.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Retail Assistant
Toys R Us
07.2013 - 03.2014
- Worked with loss prevention in monitoring shopper behavior.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Diploma - Information Technology
Kaplan Higher Education Institute
Singapore01.2024
O'Levels - General Studies
Yishun Town Secondary School
Singapore12.2009
Skills
- Service Delivery
- Map Reading Skills
- Route Management
- Delivery Planning
- Time Management
- Customer Service
- Delivery Coordination
- Local Delivery
- GPS and Route Planning
- Computer Repair
- Computer Upgrades
- Computer Use
- Computer Technology
- Computer Knowledge
- Computer Training
Certification
Attended IT Clinic (PC/Laptop maintenance) course conducted by ASK Training Centre on 28th - 29th March 2023.
Enrolling into Kaplan Learning Institute on 24 April 2023 for a part-time Diploma in Information Technology.
Timeline
Deskside Support Engineer
Kyndryl
04.2023 - Current
Delivery Rider
Grab
02.2020 - Current
Delivery Courier
One Liner Holdings
05.2014 - 02.2020
Retail Assistant
Toys R Us
07.2013 - 03.2014
Diploma - Information Technology
Kaplan Higher Education Institute
O'Levels - General Studies
Yishun Town Secondary School
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