Abby Wong Wei Syn
Kuala Lumpur
Summary
I would like to work in an organized environment, where I can be challenged to perform and be recognized for my performance. I would like to think that I am ambitious about my chances of completing a task successfully and contribute positively in company. I am easy going person,have a good self-confident, honest, responsible, flexible, adaptive, co-operate and hardworking individual. I possessed excellent interpersonal skills, determined and interacting with people at all level. I am willing to learn in different aspect of work and capable of working long hours.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
CHESTER INFORMATION TECKNOLOGY SDN BHD
11.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via online chat.
- Responsible for introducing products and services to customers. Answer user frequently asked questions according to standard procedures.
- Address user inquiries, process transactions, and ensure user satisfaction online.
- Receive and handle user complaints. For issues that cannot be resolved, report them to a superior according to procedures.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Delivered prompt service to prioritize customer needs.
Partying Customer Service
OLA Technologies Sdn Bhd
07.2022 - 10.2022
- Recruitment of anchors
- Leading recreation and leisure activities,handles with exceptional customer
service, able to provide enthusiasm for long periods of time, and able to clean up efficiently - Developed and researched potential news anchors
- Entertained with high levels of energy, and prepare wonderful attractions
for the corporate to utilize in an entertaining manner.
Online Shop Administration
KJ Homeware
04.2021 - 06.2022
Voice Anchors
Application
01.2019 - 01.2022
Beautician
WL Aesthetics & Therapy Centre
01.2015 - 01.2019
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Cashier
Fairy Tale Boutique
01.2014 - 01.2015
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
SPM -
SMK Mutiara Labuan
01.2012
PMR -
Kian Kok Middle School Sabah
01.2011
UPSR -
SJK(C) Chi Wen Labuan
01.2007
Skills
- Microsoft Word
- Microsoft Excel
- Canva
- Online chat and email
- Live chat support
- Customer Service
Languages
English
Malay
Chinese
Personal Information
- Place of Birth: Sarawak
- Date of Birth: 01/23/95
- Gender: Female
- Nationality: Malaysia
- Marital Status: Divorced
Hobbies and Interests
- Travelling
- Yoga
- Music
- Photography
Timeline
Customer Service Executive
CHESTER INFORMATION TECKNOLOGY SDN BHD
11.2022 - Current
Partying Customer Service
OLA Technologies Sdn Bhd
07.2022 - 10.2022
Online Shop Administration
KJ Homeware
04.2021 - 06.2022
Voice Anchors
Application
01.2019 - 01.2022
Beautician
WL Aesthetics & Therapy Centre
01.2015 - 01.2019
Cashier
Fairy Tale Boutique
01.2014 - 01.2015
SPM -
SMK Mutiara Labuan
PMR -
Kian Kok Middle School Sabah
UPSR -
SJK(C) Chi Wen Labuan
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