P KOUSALYA

• Investigated an average of 25 daily caseloads to identify data inaccuracies in SAP HR systems, providing solution-oriented advice for rectifications while liaising with data administrators, system integrators, business process owners, policy makers, and end users to resolve discrepancies effectively.
• Devised Excel model for process improvement by automating the analysis of queries based on policy guidelines,resulting in 50% boost in operational efficiency.
• Co-hosted immersion program for policy makers and presented work processes for their sense-making, resulting in 100% positive feedback.
• Spearheaded company’s welfare committee to plan and propose activities for 57 employees, and managed
  budget allocated to cover 100% of the expenses for the year.
• Prepared reports, presentations, and meeting minutes by organising data, creating visual content, and accurately documenting discussions to ensure clear communication and accountability.

• Use a variety of teaching techniques to encourage critical thinking Worked one to one with students needing individualized attention and developed with special learning plans for struggling people

• Performed thorough evaluations for students to better understand their learning styles and using their styles to teach them

adjustments in lesson plans when necessary

• Achieved high client satisfaction ratings due to increase in academic performance and better grades.

• Scheduled and coordinated meetings and appointments for supervisors and managers
• Answered and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy

• Updated processed and maintained associate employment records
• Address inquiries from staff regarding HR policies, procedures, forms and benefits
• Tracked Leaves and processed all leave requests
• Ensure that all relevant recruitment documentation have been correctly completed
• Obtaining and verifying academic and employment references
• Processed documents that were routed to the administration section
• Assisted in monthly reports
• Used Timesoft Software to handle leaves
• Monitoring of Work Pass Expiry

• Responsible for achieving sales goals, developing repeat clients, recovery and maintenance of department

• Coordinated efforts with manager and sales team providing motivation, sharing sales techniques and communicating company directives.

• To customers via telephone and email
• Effectively managed a high volume of inbound and outbound customer calls
• Conduct troubleshooting to resolve IT- related and application issues
• Addressed and resolved customer product complaints empathetically and professionally
• Created helpdesk documentation with step by step instructions on how to resolve some of the most common computer problems
• Monitoring Service desk
• Maintaining Inventories