P KOUSALYA

• Coordinate and liaise with HR professionals to retrieve data and inputs necessary for case resolution.
• To investigate on data inaccuracies in SAP HR systems to determine root cause and provide advice for rectifications.
• Used critical thinking skills to break down problems, evaluate solutions and make decisions
• Liaise with data administrators, system integrators, business process owners, policy makers and ground users to rectify data discrepancies.
• To analyze and maintain accurate file logs to support data collation for trend reporting and analysis.
• Analyze trends based on data collected and propose solutions. Identify the downstream impacts for process improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Paid attention to detail while completing assignments.

• Use a variety of teaching techniques to encourage critical thinking Worked one to one with students needing individualized attention and developed with special learning plans for struggling people

• Performed thorough evaluations for students to better understand their learning styles and using their styles to teach them

• Design lesson plans focused on age and level appropriate material

• Assisted students in solving problems, clarifying concepts, thus dramatically increasing their grades and performance

• Monitored the progress of students and made adjustments in lesson plans when necessary

• Achieved high client satisfaction ratings due to increase in academic performance and better grades.

• Scheduled and coordinated meetings and appointments for supervisors and managers
• Answered and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy

• Updated processed and maintained associate employment records
• Address inquiries from staff regarding HR policies, procedures, forms and benefits
• Tracked Leaves and processed all leave requests
• Ensure that all relevant recruitment documentation have been correctly completed
• Obtaining and verifying academic and employment references
• Processed documents that were routed to the administration section
• Assisted in monthly reports
• Used Timesoft Software to handle leaves
• Monitoring of Work Pass Expiry
• Maintain and update all employee information, policy and procedure documents and distribute new documents as needed, Responsible for achieving sales goals, developing repeat clients, recovery and maintenance of department

• Responsible for achieving sales goals, developing repeat clients, recovery and maintenance of department

• Provided a high level of customer service support with product expertise and advanced selling skills

• Coordinated efforts with manager and sales team providing motivation, sharing sales techniques and communicating company directives.

• To customers via telephone and email
• Effectively managed a high volume of inbound and outbound customer calls
• Conduct troubleshooting to resolve IT- related and application issues
• Addressed and resolved customer product complaints empathetically and professionally
• Created helpdesk documentation with step by step instructions on how to resolve some of the most common computer problems
• Monitoring Service desk
• Maintaining Inventories

• Assisted an average of 40 customers per day in finding or selecting items and providing recommendations

• Delivered friendly and efficient customer experience in the sales checkout and ordering process

• Promptly and politely respond to customer inquires and request for support

• Helped customers find specific products, answering questions, and offering advice

• Create aesthetically pleasing merchandiser displays to attract customer attraction

• Maintaining an orderly appearance throughout the sales floor

• Support sufficient and timely replenishment of sales floor merchandise