Zuu Zuervina Zupri

• Reporting to assigned stations every shift and delivering the best experience to each and every guest
• Ticketing, interactive onboarding briefing, playing games and challenges, basic finger food preparation, serving unlimited ice cream
• Retail duties - includes merchandising, maintaining cleanliness, ticket and merchandise sales
• Responded to guest inquiries to maximize guest satisfaction.
• Enhance daily sales target by extending in-house promotions as well as driving reviews on Google
• Booking of transport for guests and directing guests to nearest mode of transports

• Overseeing daily operations for 2 venues (cafe & coffee cart) for Australian based brand
• Barista duties
• Managing and scheduling a team of part-timers
• In charge of ordering and inventories management
• Delivering of orders to customers/clients and building rapport as well as inventory replenishment to respective venues
• Social media management (FB/IG)
• Adhoc/Back-End support
• (Emails, main contact person, etc.)

• Overseeing, running and managing daily operations
• In charge of purchasing as well as managing venue's inventories (Conducting monthly inventory count)
• Training new comers as well as existing staff, in charge of onboarding and induction
• Conducting casting call and streamlining candidates for hire
• Providing first aid
• Ensuring safety around the venue and managing smooth operation
• Coaching and conducting camps/lessons for students
• Planning, managing and conducting events (personal/corporate) for groups as big as 25 pax (children 3 years old-adults)
• Promoting programs and engaging with customers/third party

• Overseeing daily operations for 2 venues
• Barista duties
• Managing and scheduling a team of part-timers
• In charge of ordering and inventories management
• Delivering of orders to customers/clients and building rapport
• Social media management (FB/IG)
• Adhoc/Back-End support (Emails, main contact person, etc.)
• Overseeing daily operations of the stores
• Processing e-commerce purchases (picking, packing & delivery arrangement)
• Merchandising tasks
• Keeping track of stocks & replenishment (through IBM ISP)
• Managing a team

• Cashiering duties
• Merchandising duties
• Checking of stock in IBM ISP database
• Providing customer care
• Gift wrapping duties

• Providing admin support
• Interpreting data to construct reports for clients
• Clients engagement through phone, texts, emails
• Ensure tests are done in a timely and proper manner

• Managing various Kidzania establishments (stations) on a daily basis
• Role playing with children
• Hosting events for different festivities
• Acting and dancing involvement
• Ensuring the cleanliness
• Responsible for tallying up each station's money after the closing of every shift

• Providing customer service and assisting with sales as well as after sales care
• Promoting and upselling on top of customer's purchase
• Maintaining membership database in line with company's rewards program
• Cashiering duties
• Inventory count daily

N Levels (Normal Academics)