Zurishrinnah Keziah
Summary
- Accomplished Senior Quality Assurance Specialist with a proven track record at ByteDance, working in Trust and Safety to ensure quality is prioritized, while driving process improvement and platform security through innovative AI systems.
- Expert in reviewing and optimizing digital and UGC content for compliance, accuracy, and engagement.
- Specialized in VIP guest hospitality for large-scale concerts and ensuring exceptional stakeholder management.
Overview
9
9
years of professional experience
Work History
Senior Quality Assurance Specialist
ByteDance
06.2021 - Current
- Ensuring content quality, safety, and compliance across the Tiktok platform
- Enforced trust and safety policies by reviewing and moderating viral and high-risk user-generated content
- Collaborated with global teams to uphold high moderation standards and improve platform security
- Contributed to AI development by refining automated moderation systems for enhanced accuracy and efficiency
- Led and mentored junior analysts, fostering a culture of quality, compliance, and continuous improvement
VIP Experience Coordinator (Freelance)
Live Nation Entertainment
04.2016 - Current
- Manage and coordinate VIP experiences for high-profile concerts and events, ensuring premium guest services
- Serve as the primary point of contact for VIP clients, addressing inquiries and handling last-minute requests
- Work closely with production teams to ensure seamless coordination of exclusive meet-and-greets, hospitality suites
- Adapt to fast-paced environments, making real-time decisions to handle unexpected event challenges
Quality Assurance Analyst
ByteDance
06.2020 - 06.2021
- Analyze and assess content quality across the platform, ensuring adherence to TikTok’s community guidelines and policies
- Conduct research to identify trends, user behavior, and content patterns to inform content moderation strategies
- Collaborate with cross-functional teams to enhance moderation processes, improve accuracy, and refine automated systems
- Provide insights and recommendations based on data analysis to improve user experience and platform safety
- Support the continuous development of quality standards and ensure consistent content compliance across the platform
Senior Reviewer Relations Coordinator
Sonata GBW Mystery Shopping
05.2019 - 06.2020
- Improving operations and customer service across the UK, US, Canada, South Africa, and select Middle Eastern countries
- Coordinated communication between clients and mystery shoppers, ensuring smooth processes
- Quality checked the work of mystery shoppers before submitting it to clients, ensuring accuracy and compliance
- Managed and resolved mystery shoppers issues, ensuring timely solutions and meeting deadlines
- Conducted quality assurance, including on-site evaluations, audits, and surveys to maintain high standards in mystery shopping services
Reviewer Relations Coordinator
Sonata GBW Mystery Shopping
01.2017 - 05.2019
- Improving operations and customer service across the UK, US, Canada, South Africa, and the Middle East
- Coordinated communication between clients and mystery shoppers to ensure smooth processes
- Provided customer support through calls, emails, and chats, resolving inquiries and following up
Intern (LIVE Event Management)
PR Worldwide (Now Live Nation Malaysia)
01.2016 - 04.2016
- Assisted in event planning, box office operations, and VIP hospitality for large-scale concerts
- Gained hands-on experience in coordinating logistics, ticketing, and artist relations
- Supported event execution by handling guest registrations, VIP lists, and backstage coordination
Education
Bachelor of Arts - Public Relations, Marketing, Communication
University of Hertfordshire
12.2018
Associate of Arts - Media Studies
INTI International College Subang Jaya
06.2016
Skills
- Quality Assurance
- Process Improvement
- Event Planning
- VIP hospitality
- Guest Relations
- Data-Driven Decision Making
- Stakeholder management
- Team management
- Project Coordination
- Cross-functional collaboration
References
References available upon request.
Timeline
Senior Quality Assurance Specialist
ByteDance
06.2021 - Current
Quality Assurance Analyst
ByteDance
06.2020 - 06.2021
Senior Reviewer Relations Coordinator
Sonata GBW Mystery Shopping
05.2019 - 06.2020
Reviewer Relations Coordinator
Sonata GBW Mystery Shopping
01.2017 - 05.2019
VIP Experience Coordinator (Freelance)
Live Nation Entertainment
04.2016 - Current
Intern (LIVE Event Management)
PR Worldwide (Now Live Nation Malaysia)
01.2016 - 04.2016
Bachelor of Arts - Public Relations, Marketing, Communication
University of Hertfordshire
Associate of Arts - Media Studies
INTI International College Subang Jaya
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