Zuninah Zakariah
Summary
Dynamic barista trainer with proven leadership at Starbucks, excelling in mentoring and developing new talent. Recognized for enhancing customer satisfaction through expert beverage preparation and effective communication. Committed to maintaining high cleanliness standards and streamlining service processes, resulting in improved customer loyalty and increased sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
08.2017 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
Receptionist
The Initial
05.2022 - 06.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Nitec - Visual Effects
Ite College Central
Ang Mo Kio12.2016
Psle - Maths , English , Art And Malay
Ahmad Ibrahim Secondary School
Yishun12.2014
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Coffee expertise
- Order taking
- Barista mentoring
- Latte art mastery
- Beverage preparation techniques
- Friendly and outgoing
- Active listener
- Attention to detail
- Hospitality service expertise
- Safe food handling practices
- Latte art
- Multitasking and organization
- Verbal and written communication
- Hospitality and accommodation
- Speedy and efficient
- Front counter maintenance
- Ingredient restocking
Certification
After I have gotten my Nitec cert I went to study in diploma in retail under WSQ which I have learn more on retail and customer services.
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Receptionist
The Initial
05.2022 - 06.2023
Barista Trainer
Starbucks
08.2017 - Current
Nitec - Visual Effects
Ite College Central
Psle - Maths , English , Art And Malay
Ahmad Ibrahim Secondary School