ZULKIFLI IBRAHIM
Tailor / Store Manager
Singapore
Summary
Proficient store manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
18
18
years of professional experience
Work History
Store Manager
Seamless Bespoke
05.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Brand Specialist / Manager
Ademco Investments Pte Ltd, The Bespoke Club
03.2019 - 12.2020
- In-charge of store operations, Made to measure (MTM), Bespoke fitting & sales, training, coaching, fabric classifications, manages a team of 5 staffs & visual merchandising, drawing / sketching of models & instruction, stock-take, client management, roaster planning, cash float, liaise with supplier.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Monitored online advertising and social media campaigns to assess success of different strategies.
- Motivated team members to continuous improvement in promoting and selling target products.
- Reason for leaving: Found another opportunity outside of retail.
Senior Sales Associate
HUGO BOSS South East Asia Pte Ltd, BOSS HugoBoss
05.2018 - 03.2019
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Generated sales leads and cold called potential customers.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Reason for leaving: Previous company counter offer.
Assistant Manager / Fashion Consultant
Ademco Investments Pte Ltd, The Bespoke Club
08.2015 - 10.2016
- In-charge of store operations, Made to measure (MTM), Bespoke fitting & sales, training, coaching, fabric classifications, manages a team of 5 staffs & visual merchandising, drawing / sketching of models & instruction, stock-take, client management, roaster planning, cash float, liaise with supplier.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reason for leaving: Pursing my freelance work.
Management Trainee
Kiton Singapore Pte Ltd, KITON
11.2013 - 07.2015
- Store operations, Bespoke tailoring, Made to Measure, Neapolitan tailoring, client management, liaise with supplier.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Regulated service delivery to keep operations efficient and in line with budget requirements.
- Responded to customer concerns swiftly to maintain satisfaction.
- Explained services and products to customers in friendly and engaging way.
- Shouldered management responsibilities during absence of manager.
- Reason for leaving: Contract Ended.
Supervisor / Fashion Consultant
Ademco Investments Pte Ltd, BRIONI
02.2012 - 10.2013
- Store operations, Made To Measure, Bespoke fitting & sales, training, fabric classifications, Visual merchandising, stock-take, client management, Cash Float, liaise with supplier.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Maintained compliance with company policies, objectives and communication goals.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Reason for leaving: Conflict of interest.
Store Manager / Millenia Walk - Chevron
Rossi Apparel Pte Ltd, ROSSI
04.2006 - 01.2012
- Job Description: Made to measure, bespoke fitting & sales Store operations Training of new staffs Fabric classifications Measurements Drawing / sketching of models & instruction Manages a team of 6 staffs & Visual Merchandising Client Management
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using training tools.
- Recruited, interviewed and hired staff who brought talent, enthusiasm and experience to the team .
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Developed new store location from ground up by hiring and training efficient team.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reason for leaving: Was offered a better opportunity.
Education
Yishun Secondary School - N Level
Singapore12.1998
Huamin Primary School - PSLE
Singapore12.1993
Skills
- Brand Awareness
- Company Branding
- Fitting Specialist
- Made To Measure Specialist
- Bespoke
- Team Leadership And Coaching
- Store Management
- Team Building
- Training And Mentoring
- Excellent Customer Service Skills
- Staff Management
- Store Displays
- Customer-Oriented
- Operations
- Customer Service Management
Additional Information
- Completed National Service (SAF)
- Possess Class 3 driving license
- Advance In Workplace Safety And Health (Level B)
- Biz Safe Level 1 (Attended)
- Respond Fire At Workplace
- Occupational First Aid and CPR+AED
Languages
Chinese (Mandarin)
Elementary (A2)
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Indonesian
Upper intermediate (B2)
Timeline
Store Manager
Seamless Bespoke
05.2023 - Current
Brand Specialist / Manager
Ademco Investments Pte Ltd, The Bespoke Club
03.2019 - 12.2020
Senior Sales Associate
HUGO BOSS South East Asia Pte Ltd, BOSS HugoBoss
05.2018 - 03.2019
Assistant Manager / Fashion Consultant
Ademco Investments Pte Ltd, The Bespoke Club
08.2015 - 10.2016
Management Trainee
Kiton Singapore Pte Ltd, KITON
11.2013 - 07.2015
Supervisor / Fashion Consultant
Ademco Investments Pte Ltd, BRIONI
02.2012 - 10.2013
Store Manager / Millenia Walk - Chevron
Rossi Apparel Pte Ltd, ROSSI
04.2006 - 01.2012
Yishun Secondary School - N Level
Huamin Primary School - PSLE
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