Zulkharnain Taib
Summary
As a Service Supervisor at THL FOUNDATION EQUIPMENT PTE LTD, I excelled in complaint handling and task delegation, significantly improving customer satisfaction. My proactive approach and ability to manage high-pressure situations enhanced service efficiency and team productivity, fostering strong client relationships and loyalty.
Overview
18
18
years of professional experience
Work History
Service Supervisor
THL FOUNDATION EQUIPMENT PTE LTD
01.2007 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
NTC-2 - Automotive Technology
Ang Mo Kio ITE
11.2000
Skills
- Complaint handling
- Task delegation
- Service order flow
- Progress monitoring
Timeline
Service Supervisor
THL FOUNDATION EQUIPMENT PTE LTD
01.2007 - Current
NTC-2 - Automotive Technology
Ang Mo Kio ITE
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