Zulkarnain Bin Zulkefli
Summary
Experienced Cleaning Supervisor and Operations Executive with a proven track record of leading teams and optimizing operational workflows across multiple job sites to ensure high-quality service delivery. Skilled in resource management, maintaining stringent safety and cleanliness standards, and driving team performance to meet organizational goals. Adept at coordinating diverse operations simultaneously, demonstrating strong multitasking and problem-solving abilities. Proficient in conducting thorough audits to ensure compliance with quality, safety, and operational standards. Committed to leveraging my experience and fast learning capabilities to contribute effectively and grow within new industries by adapting quickly to evolving challenges.
Overview
2
2
year of professional experience
Work History
Cleaning Supervisor
Biostar Cleaning Services
05.2024 - 05.2025
- Assisted in training new cleaning staff on proper techniques and safety protocols.
- Maintained cleanliness standards by following established procedures and schedules.
- Operated cleaning equipment efficiently, ensuring thorough sanitation of assigned areas.
- Monitored inventory levels of cleaning supplies, reporting shortages as necessary.
Cleaning Operations Executive
CSP Maintenance
05.2025 - 10.2025
- Managed cleaning operations across multiple job sites, ensuring adherence to quality, safety, and cleanliness standards.
- Coordinated and supervised cleaning teams to optimize productivity and service delivery.
- Prepared and submitted detailed operational reports to senior management for performance tracking and decision-making.
- Conducted audits and inspections to maintain compliance with company policies and regulatory requirements.
- Utilized Microsoft Excel for data entry, scheduling, and performance analysis.
- Created professional documentation and reports using Microsoft Word.
- Communicated effectively via email with clients, vendors, and internal stakeholders to coordinate operations and resolve issues promptly.
Education
Kranji Primary Schools
Institute of Technical Education
High School Diploma -
Singapore Workforce Skills Qualifications (WSQ)
Workplace Safety And Health
10.2024 - 10.2024
Customer Management
10.2024 - 10.2024
Skills
- Operations management
- Operational excellence
- Operations oversight
- Team leadership
- Cost reduction
- Management
- Performance analysis
- Workforce planning
- Process improvements
- Strategic planning and execution
- Safety management
- Cost analysis and savings
- Regulatory compliance
- Leadership training
- Employee engagement
- Demand planning
- Customer service
- Teamwork and collaboration
- Strategic planning
- Performance improvements
- Decision-making
- Quality assurance
- Hiring and onboarding
- Relationship building
- Customer service management
- Scheduling
- Staff management
- Staff training/development
Languages
English
Advanced (C1)
Accomplishments
Secured Two Major Cleaning Contracts — June 2024
- Successfully assisted the employer in signing two major cleaning contracts within three months prior to the company’s renewal period.
- Strengthened client retention and contributed to revenue growth through effective negotiation and service delivery strategies.
- Showcased strong business development and stakeholder management skills under tight deadlines.
Additional Information
Volunteer, Meet-the-People Session (MPS) — Taman Jurong
Singapore | 2018 – Present
- Draft appeal letters for residents to government ministries through the office of Mr. Shawn Huang, Minister of Manpower.
- Provide administrative and communication support during weekly sessions to assist residents in need.
Timeline
Cleaning Operations Executive
CSP Maintenance
05.2025 - 10.2025
Workplace Safety And Health
10.2024 - 10.2024
Customer Management
10.2024 - 10.2024
Cleaning Supervisor
Biostar Cleaning Services
05.2024 - 05.2025
Kranji Primary Schools
Institute of Technical Education
High School Diploma -
Singapore Workforce Skills Qualifications (WSQ)