Zulhilmi Mohammad
Assistant Director (Partnership Management, Outward Bound Singapore)
Summary
Dynamic professional with extensive experience at Outward Bound Singapore, excelling in communications, conflict resolution and people management. Proven track record in safe and quality youth development through outdoor adventure and leadership programme. Adept at team leadership, mentoring staff, and implementing effective training strategies to foster professional growth and compliance.
Overview
18
18
years of professional experience
Work History
Assistant Director (Partnership Management)
Outward Bound Singapore, National Youth Council
01.2024 - Current
- Oversee the review and execution of OBS enrolment policies and processes.
- Developed strong relationships with interministry partners to enhance programme opportunities for youths.
- Represent OBS in meetings with external agencies on OBS-related matters.
- Implemented effective conflict resolution and feedback handling strategies for resolving complaints and feedback among programme participants, interministry partners, parents, or members of public.
- Led professional development workshops on topics such as feedback handling, writing complaint responses, and handling difficult conversations.
- Mentored and monitor officers through observation, feedback, and professional development opportunities.
Head/Lead Instructor (Training)
Outward Bound Singapore, National Youth Council
05.2020 - 04.2024
- Oversee system of monitoring through activity mentors and Training /coaching visits to check for quality and safety compliance, mentor Instructors in the field and solicit ground feedback on the effectiveness of new and existing safety protocols.
- Conducted skills training, risk assessments and lesson planning for the Instructors to enable safe and quality programme delivery.
- Oversee staff appraisal system to ensure well rounded monitoring of Instructor performance and professional conduct.
- Mentored Team Managers and Instructors on professional goals, monitored performances and attended to staff admin and HR matters.
Team Manager (Training)
Outward Bound Singapore, National Youth Council
05.2017 - 05.2020
- Evaluated Instructors' performance, coached and trained Instructors, increasing quality of work and staff motivation.
- Led Instructors' relations through effective communication, coaching, training, and development.
- Ensured compliance with organization policies through diligent oversight of daily operations and staff adherence to guidelines.
- Diagnosed competency gaps, conduct training needs analysis and recommend necessary training for Instructors.
Instructor
Outward Bound Singapore, National Youth Council
05.2013 - 05.2017
- Conducted safe and quality outdoor adventure education, community building, and leadership programme for youths, corporate partners, and uniformed group personnel.
- Promoted self-discovery and positive learning by establishing inclusive, empowering and safe learning environment across indoor and outdoor settings.
- Facilitated over 400 youths annually.
Camp Facilitator/Operations Coordinator
LifeSmith Adventure, Singapore Inline Skating
12.2007 - 12.2010
- Led youths safely through variety of camp activities.
- Facilitated group discussions, encouraged critical thinking and self-reflection among campers.
- Organized outdoor excursions for enhanced environmental awareness and appreciation of nature among participants.
- Enhanced youth engagement by incorporating team-building activities and interactive games during sessions.
Education
Bachelor in Counselling -
07-2026
- Counseling Practicum @ AMP Singapore (to be completed in June 2026)
Diploma in Business Process & Systems Engineering -
10-2010
- 2011 & 2010: Recipient of CCA Merit (Leadership; Experiential Learning Facilitators)
- 2009: President, Experiential Learning Facilitators
- 2009: Overseas Student Internship Program, Hanoi Vietnam
- 2008: Camelot Train The Trainer Camp
- 2007 Outstanding Senior Cadet Lieutenant Award, National Cadet Corps
- 2007: Certificate of Recognition, National Cadet Corps
Skills
Operations & Crisis Management
Accomplishments
- 2024: COVID-19 Resilience Certification (National Youth Council)
- 2022: Our Singapore Leaders Programme
- 2020-2021: Converted an MOE school and managed a Temporary Migrant Workers' Dormitory
- 2016: 14-Day Outward Bound Australia Programme
- 2016: Most Helpful Instructor Award (OBS Training Unit)
- 2016: Instructor of The Year Award (OBS Training Unit)
- 2015: Instructor of The Year Award (OBS Training Unit)
- 2014: OBS Outstanding New Staff Award
- 2014: OBS Top 10 Service Quality & Team Player Recognition Award
- 2013: 21-Day Outward Bound Singapore Classic Challenge Course
- 2012: Service Excellence, Junior Command Training Branch, SCDF
- 2011: 9-Day Section Commander Leadership Program, Outward Bound Sabah
Timeline
Assistant Director (Partnership Management) - Outward Bound Singapore, National Youth Council
01.2024 - Current
Head/Lead Instructor (Training) - Outward Bound Singapore, National Youth Council
05.2020 - 04.2024
Team Manager (Training) - Outward Bound Singapore, National Youth Council
05.2017 - 05.2020
Instructor - Outward Bound Singapore, National Youth Council
05.2013 - 05.2017
Camp Facilitator/Operations Coordinator - LifeSmith Adventure, Singapore Inline Skating
12.2007 - 12.2010
Singapore University of Social Sciences - Bachelor in Counselling,
Temasek Polytechnic - Diploma in Business Process & Systems Engineering,