Zulfakar Bin Ishak
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
46
46
years of professional experience
Work History
Senior Security Officer
APRO Asian Protection PTE LTD
10.2010 - 11.2023
- Enhanced overall security by conducting regular audits and implementing strategic improvements.
- Reduced security breaches by developing and enforcing strict policies and procedures.
- Increased employee awareness of security protocols through comprehensive training sessions.
- Improved response times to incidents with streamlined communication processes between team members.
- Ensured a safe work environment by monitoring surveillance systems and addressing potential threats promptly.
- Collaborated with cross-functional teams to develop comprehensive emergency response plans, minimizing potential risks.
- Maintained detailed records of all security-related activities for accurate reporting and analysis purposes.
- Conducted thorough investigations into reported incidents, leading to appropriate disciplinary action when necessary.
- Led a team of junior security officers, providing guidance and support in their professional development journeys.
- Reviewed existing security measures on an ongoing basis, identifying areas for enhancement or adaptation based on changing circumstances or new threats faced by the organization.
- Streamlined incident reporting processes, allowing for more efficient data collection and analysis in support of continuous improvement efforts related to organizational security practices.
- Conducted regular evaluations of junior staff performance levels against pre-established benchmarks; provided constructive feedback on their progress towards meeting these expectations in order to foster continued growth within their roles.
- Demonstrated strong leadership skills in the face of high-pressure situations, providing clear direction to team members during crisis response efforts and ensuring a swift return to normalcy once any immediate threats were neutralized.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Delivery Driver
Just Relax Laundry Pte Ltd
12.2008 - 12.2009
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Completed on-time deliveries by choosing best and most efficient routes.
Technician
Singtel
07.1977 - 10.2000
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Education
No Degree - Secondary Education
Mountbatten Integrated Secondary Vocational School
Dakota Crescent ,Singapore ,14.01.1968
Skills
- Application security
- Video analytics
- Firewall management
- Encryption technologies
- Identity management
- Security awareness
- Security operations
- Security management
- Vehicle inspection
- Security training
- Incident response
- Security analytics
- Access control
- Risk assessment
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Senior Security Officer
APRO Asian Protection PTE LTD
10.2010 - 11.2023
Delivery Driver
Just Relax Laundry Pte Ltd
12.2008 - 12.2009
Technician
Singtel
07.1977 - 10.2000
No Degree - Secondary Education
Mountbatten Integrated Secondary Vocational School
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