Zuhayr Adnan

• Provide consultation for holistic wellness
• Recommend products/services of partnering brands tailored to clients' lifestyle goals and needs
• Helped clients to maintain independence and quality of life

• Worked with clients and finance companies to find optimal solutions for financing
• Liaised with customers and funding sources to identify and remove roadblocks to business funding

• Created and maintained online content with accurate prices, products and contact information on corporate website & online marketplace accounts.
• Managed customer service inquiries and complaints for customer satisfaction.
• Maintained working knowledge of company products, services and promotions.
• Received and reviewed new orders, located requested merchandise, and promptly initiated processing.

• Coordinate overall e-commerce processes for Malaysia portfolio
• Assist with analysis and strategizing for Malaysia e-commerce portfolio
• Setup & management of Singapore Marketplace stores for brand [AU]
• Monitor & assist with backend operations of brand.com
• Monitor & assist with backend operations for 3 separate brand stores each on Lazada, Shopee, Zalora Singapore
• Lead point of contact between different teams in Branding, Marketing, Merchandising, Logistics Operations, Finance & third-party E-commerce enabler

Team Achievements

• Top 5 brands in H&L category [LazadaSG 12.12 2021]
• Top 3 brands in Lifestyle category [ZaloraSG 12.12 2021] (2nd & 3rd spots)
• Top 10 performing H&L brands in ZaloraSG 2021 (2 brands)
• Top 3 brands in H&L category [LazadaSG 11.11 2021]

E-COMMERCE

• Manage Shopee & Zalora SG portfolios
• Improved monthly sales with successful marketing, sales and customer relations approaches
• Implemented marketing campaigns to increase customer engagement and sales

PROCUREMENT/PURCHASING

• Maintained working knowledge of company products, services and promotions
• Evaluated internal needs and developed plans for maintaining optimal supply levels
• Utilized software to order, track and invoice product shipments
• Purchased new products and oversee inventory stocking and availability

OPERATIONS & SUPPLY CHAIN

• Progressed through various purchasing, warehousing and leadership roles
• Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth
• Adjusted procedures to maximize department effectiveness
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Manage logistics & transport for goods distribution
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Oversee distribution operations in Vietnam

• Assist purchasing department with administrative tasks including reports & general SKU updating
• Hands-on learning on pagination and was responsible for a minor seasonal catalogue
• Point-of-contact between Buyers & Suppliers

• In a 2-man team which accomplished high YoY growth in sales
• Manage product listing, marketing and general content for webstore
• Manage promotion mechanics on CMS/ERP back-end
• Create basic digital graphic content for website (from available assets library)
• Provide back-end services to webstore customers
• Work closely with customer service team in handling enquiries & feedback
• Liaise with external developer to improve UI/UX and back-end work processes
• Liaise with merchandising team for promotions & product pricing/details updating
• Liaise with external brand vendors for product information & digital assets
• Liaise with marketing team for promotional campaigns & digital marketing content
• Liaise with operations team regarding online order fulfillment & occasional customer enquiries
• Generate regular reports for regional and local managements
• Generate regular sales data & analysis reports (daily/weekly)
• Ad-hoc duties