MUHAMMAD ZUHAIRIE BIN NAJIB
Summary
I excel in optimizing delivery routes and enhancing customer satisfaction, demonstrating exceptional professionalism and courtesy. My expertise includes maintaining a clean driving record and leveraging traffic rules compliance, significantly boosting efficiency and safety. Skilled in both logistical coordination and direct customer interaction, I consistently achieve positive feedback through diligent service and strategic planning. I have acquired and proficient in all my driving license from Class 2b(2019) , Class 2A(2021) , Class 2(2022) and Class 3(2021)
Overview
5
5
years of professional experience
Work History
Delivery Rider
Grab
12.2019 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Logistics Specialist
SAF
01.2023 - 01.2025
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Built and established relationships with staff and vendors.
Delivery Driver
Freelance/NTUC
SINGAPORE
06.2022 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
HIGHER NITEC - Computer Networking And Communications
Institute of Technical Education
SINGAPORE WEST07.2022
Skills
- Professionalism and Courtesy
- Traffic Rules Compliance
- Reliability and punctuality
- Safety Awareness Training
- Vehicle maintenance knowledge
- Clean Driving Record
- Safe Driving
- Positive Attitude
- Valid Driver's License
- Defensive Driving
- Roads and highways knowledge
- Trip planning
Accomplishments
I’ve recieved a Coin Medal from Commander of OCS for the best instructor award. Leading to that , i graduated as a Third Sergeant from Specialist Logistic Course , i always lead and take care of my man.
Timeline
Logistics Specialist
SAF
01.2023 - 01.2025
Delivery Driver
Freelance/NTUC
06.2022 - 10.2022
Delivery Rider
Grab
12.2019 - Current
HIGHER NITEC - Computer Networking And Communications
Institute of Technical Education