ZUE YAMONE PHOO

Provide efficient support to boarding gate and counter officers in day-to-day operations, assisting counter and gate setup and teardown, working in close cooperation with about 7 people on the team and conducting standard protocols enthusiastically in evacuation and emergencies

Manage to multitask about four assignments simultaneously, such as reporting technical issues to the flight engineers, confirming the stocks with catering staff, monitoring aircraft interior cleaning and executing crowd management under flight delays and cancellations

Maximize customer satisfaction by clarifying passengers' questionnaires and generating effectual solutions based on their obstacles

Contribute to giving out hands-on guidance and feedback sessions for newly hired employees

Setup and teardown

Involving in registration check-in process

Directing attendees and providing information about the event schedule

Backstage operations

Running basic errands to keep the core team focused on getting things done

Providing general support as needed

Demonstrated leadership in discovering conversation club for teachers as one of the founders, actively participated as a team member in debate tournament and established strong credibility with colleagues and parents concurrently

Made use of available technologies in daily learning, such as microsoft office powerpoint, zoom meeting, and googles suite

Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.