Zoelyn Tan

Oversee and Support a team of lnflight Financial Advisors:

• Ensure all patients admitted are financially counselled as per PHMC Act
• Ensure compliance with the ministry guidelines and policies pertaining to the MOH financing schemes
• Manage team's coverage to ensure daily operations are not affected
• Support Accounts Receivable (AR) team
• Workflow drawing for smoother work processess

Financial Advisor:

• Ensure financial counseling is done to patient/next-of-kin through face to face or phone
• Assist patient/next-of-kin with financial assistance like offering installment or refer to Medical Social Worker
• Email HOD/Consultant on cases which are potential bad-debt
• Ensure accuracy in filling up financial documents. ie. Medical Authorisation forms (Multiple/Single), Consent for data sharing form, Letter of Undertaking/Guarantee
• Handling Tender Loving Care patient/next-of-kin
• Email Patient Experience Office (PEO) to heads up on potential complain case
• Minutes writer for team meeting
• Prepare for submission of financial documents to MOH
• Email to Deputy Director on cases which requires MOH approval to activate patient's Medishield Life/financial assistance. ie. patient do not have DMC/next-of-kin
• Collecting deposit payment for inpatient admission. ie. UPOS machine (Credit card/nets/Master/Amex) & Paynow

Welfare Committee member:

• Arrange birthday celebration on a monthly basis
• Arrange schedule for minutes writer for monthly team meeting
• Arrange schedule for monthly team walk & keep the team updated of schedule with location/time/date
• Sending out monthly agenda before meeting

Systems:

• NGEMR (EPIC)
• SAP
• National Billing System
• EFC

Perform any other duties as assigned by Reporting Officer

• Approving claims for NS men
• Oversee the department as Data Protection Officer. Ensuring no leakage of PDPA
• Ensuring coverage of staffs' duties when they are on leave/Medical leave
• Ensuring claims are allocated fairly amount staffs and deadline for submission
• Supporting the director/manager with ad-hoc duties

• Registration / Assisting of patients
• Maintain prompt service and handling of patients during peak hours
• Assistant to Dr Lee & Dr Mok for operations, procedures, handling of medications and collecting payments
• Contacting patients to keep track of their appointments
• Providing information regarding treatments and pricings
• Cleanliness of the clinic

• Registration for patients
• Assisting doctors in the room (Chaperoning and translation)
• Cashier
• Clearing of emails & answering phone calls

• Personal Assistant to Director (Dr Eric), assisting when required during consultations
• Data Entry and checking of medical reports before sending them out to patients/clients
• Assisting in erection of health screening sites at different companies/clients

• Greeting and providing service to customers
• Performing of cashiering duties
• In-charge of stock-keeping for the outlet
• Maintaining the cleanliness and orderliness of the store
• Making of the yoghurt

• Assisting customers with their purchase enquiries
• Perform cashiering duties and manage inventory at Outlets / IT Fairs
• Promotion of new product for company
• Demonstration of Game Consoles at IT Fairs