Zoe Saw
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Host Trainer & Service Crew
MAMADIAM - LRS PARTNERSHIP
09.2023 - Current
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Relayed guest comments or suggestions to manager on duty for further action.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Documented customer orders and conveyed special requests to kitchen staff.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Pet Sitter
CATSBNB
01.2022 - 08.2023
- Reset procedure rooms between appointments and disinfected equipment.
- Educated visitors and staff on proper animal care and handling.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Completed documentation regarding animals for future reference and improved care.
- Communicated professionally with pet owners via phone, email, and text.
Assistant Store Manager
JUPITER BAY
04.2020 - 04.2022
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Created and managed project plans, timelines and budgets.
Education
Secondary Levels -
Georgetown
MalaysiaSkills
Multitasking
Timeline
Host Trainer & Service Crew
MAMADIAM - LRS PARTNERSHIP
09.2023 - Current
Pet Sitter
CATSBNB
01.2022 - 08.2023
Assistant Store Manager
JUPITER BAY
04.2020 - 04.2022
Secondary Levels -
Georgetown
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