Zoe Leong
Overview
6
6
years of professional experience
Work History
Personal Care Officer
Sathya Sai Social Service
03.2017 - 04.2017
• Day and night duty officers: in charge of daily operations of the home
• Administration: Handover between duty officers, updating of cab charge files, fault reports, booking/recording of visitation and outings for residents, contacting of next of kin
• Handling of minor and major incidents: carried out investigation, preparation of report, following-up accordingly
• Management of behavioural issues for residents: worked hand-in-hand with caseworkers and nursing team to help improve residents' care plan
• Handling the daily needs of the residents
• Attending to donations from volunteers/ community groups
• Developing and conducting programmes and activities to meet resident’s care needs
• Supervising visitation and outing for residents
• Conducting monthly interviews for case update
• Working together with case workers to create a care plan for residents
• Assisting with environmental control checks
• Developing and assisting maintenance of temporary fixtures during pandemic
• Conducting checks for the safety of the residents
• Development of fall prevention awareness campaign
• Handling of secondary appointments: In charge of purchasing basic necessities for residents, bought clothes, undergarments, and slippers to help with upkeep of residents hygiene
QA/QC Lab Technician
Charles River
05.2017 - 05.2018
- Completed data capture forms, equipment logbooks, or inventory forms to support testing procedures
- Wrote and revised standard quality control operated procedures
- Calibrated, validated and maintained laboratory equipment.
Quality Control Technician
MP Biomedicals
04.2021 - 11.2022
- Participated in out-of-specification and failure investigations and
recommended corrective actions
•
• Ensured that lab cleanliness and safety standards were maintained
• Supplied quality control data necessary for regulatory submissions. - In charge of sanitation (ensured lab cleanliness and that safety standards were maintained)
- Ensured quality assurance
Education
Bachelor of Arts - Psychology
SIM-University of Buffalo
Singapore02.2021
Diploma - Biotechnology
Temasek Polytechnic
Singapore01.2017
Dunman Secondary School
Skills
- Behavior Redirection
- Microsoft Excel
- Client Records Management
- Client Rapport-Building
- Direct Patient Care
- Case Management
- Patient Management
- Adaptable Under Pressure
- Emergency Situations
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Quality Control Technician
MP Biomedicals
04.2021 - 11.2022
QA/QC Lab Technician
Charles River
05.2017 - 05.2018
Personal Care Officer
Sathya Sai Social Service
03.2017 - 04.2017
Bachelor of Arts - Psychology
SIM-University of Buffalo
Diploma - Biotechnology
Temasek Polytechnic
Dunman Secondary School
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<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD<ul><li>I done my personal support worker placement in long term. There I maintained a good communication with my clients and my observation skills makes me unique in my job. I gain an experience in working with the old people, dementia patients, and palliative care patient.</li><li>It is really one the best time where I learned to correct my mistakes and, I updated my knowledge in many ways. I worked in a team where we get enough training from the experienced Senior Personal Support Workers.</li><li>Participated in team meetings to discuss patient status and plan for future care needs.</li><li>Encouraged client independence through teaching self-care activities such as eating, grooming and mobility exercises.</li><li>Personal support worker (student placement)</li></ul> at King nursing home LTD
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