Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ziying Wu

Ziying Wu

Summary

I am dedicated to delivering results while providing personalized, attentive service to each and every client. I am excited to bring my skills and passion as I embark my career as a luxury sales advisor.

I have a strong sales executive, hard-working.

Overview

6
6
years of professional experience

Work History

CLIENT ADVISOR

Gucci Singapore Pte Ltd
12.2022 - Current

Exceed sales goals and drive KPIS by delivering exceptional customer service and quality sales, while maintaining an organized client book and utilizing customer data for targeted outreach and personalization.

Build strong relationships with customers through clientelling, offering personalized recommendations and advice on products and trends, and providing attentive and warm service that exceeds customer expectations. Stay up-to-date on fashion industry trends and developments, demonstrating a passion for fashion and luxury products, and discussing general fashion trends with customers.

Foster open and constructive communication with colleagues, working as a team player to ensure a consistently exceptional experience for customers and a positive working environment.

Maintain store security standards and uphold Gucci's image guidelines and standards in all interactions with customers and colleagues.

Contribute to store operations by ensuring the visual display of products in accordance with Gucci standards, and maintaining a clean and organized stock room.

Client Advisor

GUCCI CHINA
09.2020 - 12.2021

Exceed sales goals and drive KPIS by delivering exceptional customer service and quality sales, while maintaining an organized client book and utilizing customer data for targeted outreach and personalization.

Build strong relationships with customers through clientelling, offering personalized recommendations and advice on products and trends, and providing attentive and warm service that exceeds customer expectations. Stay up-to-date on fashion industry trends and developments, demonstrating a passion for fashion and luxury products, and discussing general fashion trends with customers.

According to Gucci's standards and procedures on clienteling, ensuring a high level of customer satisfaction.

Proficient in performing back-of-house duties, including sales transactions, reporting,and stock transfer Dedicated to maintaining a clean and organized workplace, with the ability to display goods according to guidelines and perform other assigned duties.

Maintain store security standards and uphold Gucci's image guidelines and standards in all interactions with customers and colleagues.

Contribute to store operations by ensuring the visual display of products in accordance with Gucci standards, and maintaining a clean and organized stock room.

Client Advisor

Princess Cruises
01.2018 - 06.2019

Help customers select perfume, skin care products, jewelry, clothing, bags, keep goods clean, display standard team cooperation, achieve the voyage sales target
Maintain store security standards and uphold Gucci's image guidelines and standards in all interactions with customers and colleagues.

Contribute to store operations by ensuring the visual display of products in accordance with Gucci standards, and maintaining a clean and organized stock room.

Education

Bachelor of Arts - Fashion Design And Management

IFA International Fashion Design College
France
07.2014

Skills

Visual story-telling

CustomerService

Clientelling skill (1 year build 11 VIG)

Teamwork

Style design

Languages

English
Chinese (Mandarin)

Timeline

CLIENT ADVISOR

Gucci Singapore Pte Ltd
12.2022 - Current

Client Advisor

GUCCI CHINA
09.2020 - 12.2021

Client Advisor

Princess Cruises
01.2018 - 06.2019

Bachelor of Arts - Fashion Design And Management

IFA International Fashion Design College
Ziying Wu