Summary

Overview

Work History

Education

Skills

Additional Information

Languages

Timeline

Xu ZiYan

Summary

To obtain a position of a indoor sales to combine my knowledge and experience with teamwork, leadership and communication skills in the most efficient manner in a challenging environment so as to be an asset to the establishment.

Overview

8

8

years of professional experience

Work History

Sales Associate

Lian Wang Trading Pte Ltd

02.2016 - Current

Manage day to day sales enquiries via phone, email and in-store.
Listened to customer needs and desires to identify and recommend optimal products.
Liaise customers on quotations, delivery arrangements and any other related matters.
Work alongside with Outdoor Sales Team to develop Sales business opportunities.
Use the SAP system to create purchase orders and delivery orders to complete customer delivery requirements as quickly as possible.
Coordinated shipments and tracked progress to facilitate timely delivery.
Process orders and prepare cash sales for customers in the cod account period.
Issue delivery order by hand to assist customer self-collection at store.
Managed returns, exchanges and refunds in accordance with store policy.
Develop and maintain business relationship with customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

The Open University of China

China

07.2021

Skills

Product and Service Sales
Retail Store Operations
Credit and Cash Transactions
SAP

MS Office
Teamwork and Collaboration
Logistics Operation

Additional Information

Gender: Female

Date of Birth: 01/05/1996

Availability: 1 month upon confirmation

Nationality: Chinese

Languages

English

Chinese (Mandarin)

Timeline

Sales Associate

Lian Wang Trading Pte Ltd

02.2016 - Current

High School Diploma -

The Open University of China