Zirdawati Binte Abdul Japar
Receptionist
Summary
Driven professional with a track record of enhancing customer satisfaction and increasing sales at Watson through expert customer service and detailed product knowledge. Skilled in cash handling and effective communication, demonstrated ability to solve complex problems and streamline operations for efficiency. Achieved significant results in both sales assistance and reception roles, ensuring positive client experiences.
Overview
27
27
years of professional experience
2
2
Languages
Work History
Sales Assistant
Watson
02.2023 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
Receptionist
High Commissioner Of Brunei Darussalam Embassy
08.1996 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
No Degree -
Jintai Primary School
Singapore 04.2001 -
Skills
- Complex Problem-Solving
- Processing payments
- Display building
- Visual Merchandising
- Cash Handling
- Product Merchandising
- Customer Service
- Effective Communication
Timeline
Sales Assistant
Watson
02.2023 - 08.2023
No Degree -
Jintai Primary School
04.2001 -
Receptionist
High Commissioner Of Brunei Darussalam Embassy
08.1996 - 04.2015
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