Chan Wai Leng
Summary
Dynamic and results-oriented professional with extensive experience in customer service and data entry, notably at Multi Flow Engineering Services Pte Ltd. Excelled in enhancing team efficiency and improving document management systems. Demonstrated leadership in coordinating projects and events, significantly boosting employee morale and operational smoothness. Expert in recordkeeping and fostering client satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Administrator
Multi Flow Engineering Services Pte Ltd
11.2021 - Current
- Maintained personnel records and updated internal databases to support document management.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Retail Assistant
Pets Lover Centre
11.2020 - 11.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
- Supported team members during peak hours to ensure smooth store operations.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
Sales Assistant (Part Timer)
ATG Watch
12.2019 - 10.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
Education
SPM 5 Credits -
SMK Puterijaya
Malaysia11-2017
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Team building and leadership
- Schedule coordination
- Work Planning and Prioritization
- Goal setting
- Mail handling
- Supplies ordering
- Financial oversight
Languages
English
Intermediate (B1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Administrator
Multi Flow Engineering Services Pte Ltd
11.2021 - Current
Retail Assistant
Pets Lover Centre
11.2020 - 11.2021
Sales Assistant (Part Timer)
ATG Watch
12.2019 - 10.2020
SPM 5 Credits -
SMK Puterijaya
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