Zin Ko Htike
Summary
Adept at leading service teams for PMF Construction Equipment Co., ltd, I excel in technical troubleshooting and fostering customer satisfaction. My strong leadership and technical expertise have consistently enhanced machinery reliability and team performance, achieving notable service targets without compromising on safety compliance. Professional Service Supervisor adept at recruiting, interviewing and training new employees. Ambitious and ethical with outstanding organizational, communication, and time management skills. Committed to developing a dynamic work area where each team member feels appreciated and valued. Specialties. Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Supervisor
SNU Myanmar Co., ltd
07.2021 - 06.2022
- Company Overview: Engineering/Machinery Industry
- Supervised the maintenance and repair of heavy machinery equipment such as excavator, motor grader, Road Roller, and concrete machines
- Lead a team of service technicians to achieve high customer satisfaction ratings and consistently exceed service targets
- Coordinated with the sales and customer service teams to ensure customer satisfaction by providing high-quality services
- Scheduled and assigned work orders to the service technicians to ensure timely completion of repairs and maintenance
- Developed and implemented service plans to improve customer satisfaction and meet business objectives
- Conducted on-site visits to troubleshoot complex technical issues and provide technical support
- Maintained accurate records of service activities, including inventory, service requests, and warranty claims
- Trained new technicians on safety procedures, equipment operation, and maintenance techniques
- Identified and resolved service issues and customer complaints in a timely and effective manner
- Ensured compliance with safety regulations, policies, and procedures
- Engineering/Machinery Industry
Maintenance Assistant Manager
XINDE POWER CO., LTD
08.2020 - 06.2021
- Company Overview: Engineering/Machinery Industry
- Supervised a team of mechanics and maintenance staff in the upkeep and repair of heavy machinery and equipment, such as XCMG trucks, dozers, road rollers, wheel loaders and Excavators
- Developed and implemented preventive maintenance plans and schedules to ensure machinery efficiency, minimize downtime and increase equipment reliability
- Assisted in the repair and overhaul of heavy machinery, including engine repairs, hydraulic system repairs, and electrical system repairs
- Conducted regular equipment inspections to identify potential issues and took corrective actions to prevent breakdowns
- Provided guidance and support to ensure that all maintenance work is carried out to the highest standards
- Maintained accurate records of maintenance activities, inventory of spare parts, maintenance schedules, equipment performance, and repair histories
- Coordinated with other departments to ensure timely repair and maintenance of equipment to support project timelines
- Ensured compliance with safety regulations and provided training to maintenance technicians on safety procedures
- Engineering/Machinery Industry
Service Supervisor
PMF Construction Equipment Co., ltd
01.2014 - 10.2019
- Company Overview: Engineering/Machinery Industry
- Supervised the maintenance and repair of heavy machinery equipment such as excavator, motor grader, Road Roller, and concrete machines
- Lead a team of service technicians to achieve high customer satisfaction ratings and consistently exceed service targets
- Coordinated with the sales and customer service teams to ensure customer satisfaction by providing high-quality services
- Scheduled and assigned work orders to the service technicians to ensure timely completion of repairs and maintenance
- Developed and implemented service plans to improve customer satisfaction and meet business objectives
- Conducted on-site visits to troubleshoot complex technical issues and provide technical support
- Maintained accurate records of service activities, including inventory, service requests, and warranty claims
- Trained new technicians on safety procedures, equipment operation, and maintenance techniques
- Identified and resolved service issues and customer complaints in a timely and effective manner
- Ensured compliance with safety regulations, policies, and procedures
- Engineering/Machinery Industry
Service Engineer
PMF Construction Equipment Co., ltd
12.2010 - 12.2013
- Provided technical support and after-sale services to customers for heavy machinery, including excavator, motor grader, Road Roller, and concrete machines
- Conducted regular maintenance, and repair activities for a variety of heavy machinery
- Troubleshooted and repaired hydraulic, electrical, and mechanical issues
- Collaborated with sales and service team members to ensure timely delivery of services and customer satisfaction
- Trained junior service engineers on troubleshooting and repair techniques
- Maintained accurate records of service activities, including service reports, work orders, and parts inventory
- Ensured compliance with safety standards and regulations related to heavy machinery operations and maintenance
Education
Bachelor Degree - Mechanical Engineering
Technological University
Mawlamyine, Mon State, Myanmar10.2009
Skills
- Strong leadership Skills
- Technical Expertise and Problem-Solving Skills
- Excellent communication and Interpersonal Skills
- Resource management abilities
- Teamwork and collaboration skills
- Customer Service Orientation
- Safety Compliance
Certification
- Heavy Machinery Overseas Dealer Training, China SANY Factory, 03/07/11, 04/06/11
- Heavy Machinery Overseas Service Training, China SANY Factory, 10/18/12, 10/26/12
- Heavy Machinery Overseas Service Training, China SANY Factory, 11/24/12, 12/15/12
- Heavy Machinery Overseas Service Training, China SANY Factory, 04/22/12, 04/27/12
Languages
- Myanmar
- English
Personal Information
- Expected Salary: Negotiable
- Date of Birth: 12/04/1986
- Gender: Male
- Nationality: Myanmar
- Marital Status: Married
- Religion: Buddhism
Timeline
Service Supervisor
SNU Myanmar Co., ltd
07.2021 - 06.2022
Maintenance Assistant Manager
XINDE POWER CO., LTD
08.2020 - 06.2021
Service Supervisor
PMF Construction Equipment Co., ltd
01.2014 - 10.2019
Service Engineer
PMF Construction Equipment Co., ltd
12.2010 - 12.2013
Bachelor Degree - Mechanical Engineering
Technological University
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