Zicun Paul Mao
Zhejiang
Summary
Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Accomplished executive member well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 10+ years of leadership in fashion industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
12
12
years of professional experience
Work History
Executive Member
FRC Global Group LLC
2015.08 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Organized massive productions and oversaw corporate meetings, fundraising events, performances and festivals.
- Reduced operational risks while organizing data to forecast performance trends.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Led business planning, developed market strategy and established direct procurement of products from overseas vendors.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Provided exceptional customer service to customers, increasing customer loyalty 100%
CEO
Zhejiang Showfashion Import And Export CO LTD
2016.01 - 2023.07
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Prepared organization for forecasted demand levels through effective operational planning.
- Met dynamic needs by keeping internal systems scalable and highly responsive.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Increased company revenue $1,000,000 through aggressive new market strategies
- Achieved company growth by implementing strategic plans and streamlining operations.
- Monitored key business risks and established risk management procedures.
General Manager
Hangzhou Diva Imp & Exp CO LTD
2013.01 - 2015.12
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associate of Science - Physical Therapy
Nanyang Polytechnic
Singapore12.2000
Skills
- Operations Management
- Strategic Partnerships
- Organizational Development
- Revenue Growth
- International Expansion
- New business launch
- Knowledge management
- Team Leadership
- Verbal and written communication
- Strategic Planning
- Project Management
- Customer Relationship Management (CRM)
- Budget Control
- Sales management
- Negotiation
- Product Management
- Problem-Solving
- Multitasking Abilities
- Computer Skills
- Active Listening
- Decision-Making
- Team building
- Self Motivation
- Negotiation and Conflict Resolution
- MS Office
- Adaptability
Additional Information
Public Business Sector: A New Adventure with Great Success
In 2020, I embarked on a new venture in the public business sector, achieving remarkable success in a short period. During the COVID-19 pandemic, I successfully secured and executed a significant contract, supplying $10 million worth of PPE to various US state-level governments. This experience not only showcased my ability to navigate complex government procurement processes but also highlighted my capability to manage large-scale supply chains under challenging conditions.
Building on this success, in 2022, my company was awarded a prestigious framework agreement valued at €12 million with the Estonia Defence Investment Center. Over the next four years, we will be supplying essential military uniforms to the Estonian Ministry of Defence. This achievement underscores our expertise in meeting the stringent requirements and high standards of government contracts, further solidifying our reputation in the public sector.
With professional experience and proven success in the public business sector, I am well-equipped to assist capable companies or manufacturers in securing and growing their public sector business. My strategic insights and robust network enable me to drive sustainable growth over the next two decades, ensuring consistent and reliable success in this dynamic field.
Languages
Chinese (Mandarin)
Advanced (C1)
English
Advanced (C1)
Timeline
CEO
Zhejiang Showfashion Import And Export CO LTD
2016.01 - 2023.07
Executive Member
FRC Global Group LLC
2015.08 - Current
General Manager
Hangzhou Diva Imp & Exp CO LTD
2013.01 - 2015.12
Associate of Science - Physical Therapy
Nanyang Polytechnic
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