Zhi Yi Low
Summary
Dynamic professional with experience at EssilorLuxottica, adept in data analysis and customer service. Excelled in research, boosting project outcomes and customer satisfaction. Skilled in teamwork, communication, and optical dispensing, consistently meeting deadlines and enhancing shopping experiences.
Overview
3
3
years of professional experience
Work History
Research and Development Intern
EssilorLuxottica
06.2024 - 08.2024
- Achieved timely completion of research projects by effectively managing time and resources, ensuring deadlines were met consistently.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Collaborated with multidisciplinary teams to optimize project outcomes and streamline workflows.
Optical Retail Intern
Spectacle Hut
02.2024 - 05.2024
- Addressed customer inquiries promptly, offering informed recommendations based on their preferences and needs.
- Boosted customer satisfaction by providing attentive and knowledgeable assistance during their shopping experience.
- Increased sales with persuasive product promotion and upselling techniques tailored to individual customer needs.
Service Ambassador
DBS Bank
01.2022 - 01.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment with attentive assistance to customers'' needs.
Education
Diploma - Optometry
Ngee Ann Polytechnic
Singapore05-2025
GCE O'LEVELS -
Chua Chu Kang Secondary School
Singapore12-2021
Skills
- Teamwork and collaboration
- Strong communication and interpersonal skills
- Microsoft Excel
- Data entry
- Data analysis
- Eye health assessment
- Contact lens fitting
- Optical dispensing
- Customer service
- Customer satisfaction measurement
- Time management
- Clinical research
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Research and Development Intern
EssilorLuxottica
06.2024 - 08.2024
Optical Retail Intern
Spectacle Hut
02.2024 - 05.2024
Service Ambassador
DBS Bank
01.2022 - 01.2022
Diploma - Optometry
Ngee Ann Polytechnic
GCE O'LEVELS -
Chua Chu Kang Secondary School
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