Graduated with a Bachelor of Science in Cyber Forensics and Information Security, who possess knowledge in Computer Security, Security Architectures and System Administration, and System Analysis and Design.
Cheerful, initiative-taking, disciplined and an adaptive learner who can adapt comfortably to changes in the information technology industry.
Overview
13
13
years of professional experience
Work History
Senior IT Technical Support Specialist, D&T, MNDS
West Pharmaceutical Services Singapore Pte Ltd
11.2020 - Current
Provide 1st and 2nd level support and assistance pertaining to network, server, and IT infrastructure related matters
Provide end user client computing support like Windows 7&10, MS Office suites, Live meeting, and VPN
Provide solution to incident and problem tickets reported in the JIRA ticketing system
Co-ordinate purchase of IT hardware and software
Inventory control of IT hardware and software
Works within and participates in the Change Control process and complies with all documentation requirements, SOP, SOI, and Job aids
Provide Service Desk support for end users, remote users, and MES Systems
Manage user account in Westpharma domain and user access rights in different computer system
Provide end user training whenever necessary
Project management and execution experience mainly for local projects and some regional projects
Be able to liaise and collaborate with various stakeholders to accomplish the projects in the region
Be able to work and follow up closely on any assigned jobs and projects till completion
Occasion evening meeting may be required for project discussion and work assignment
Other duties as assigned
Network Engineer
Emerson Asia Pacific Pte Ltd
11.2018 - 11.2020
Perform overall system administration and maintenance support of Windows servers, Network Equipment
Provide timely, professional, efficient, and effective technical support to users on
Desktops/Laptops/Printers and Servers
Drive Technology Standards through adoption of best practices/SOPs and ITIL standards
Prepare self-help guides, procedures for users and conduct training where required
Ensures compliance with regulatory, corporate, and local IT policies, procedures, and security
Guidelines
Perform any other duties as assigned
Infrastructure Analyst
Givaudan Singapore Pte Ltd
03.2016 - 09.2018
Configuration and testing of Cisco Switches, patching and testing of network ports
Coordinating with external vendors on laying of network cables and arrangement of setting up new server racks, Mount the Cisco switches onto the server racks
Working on IT infrastructure projects, planning the layout for the location of the network ports
Coordinating activities, resources, equipment, and information - Consulting with clients to identify and define project requirements, scope, and objectives - Monitor and track project’s progress and manage any issues that arise
Function as the point of contact and communicate project status adequately to all participants
Provide basic IT support to the employees which include mapping of printers, troubleshooting of desktop and laptops, deployment of desktops, laptops, RF guns and general IT troubleshooting
Using LANDesk management console to manage the user's computers
(LANDesk remote viewer, real time inventory system)
Active directory knowledge on the creation of user's account, deleting and editing of user's account password, software, and printer access
Manage Global service desk website with regards to the IT assets like desktops, laptops, printers, projectors, TVs.
IT Support Specialist
Emerson Process Management Asia Pacific Pte Ltd
03.2014 - 02.2016
General Technical Troubleshooting on I.T
Hardware and software products (Desktop, Laptop, Printers)
Address any technical enquiries
Installation and configuration of operating systems, Microsoft Outlook, and other applications software
Repair and service of PCs hardware and laptops
Install, setup and configure of new desktops, laptops, and printers
Set-up TV connection and wireless projectors in meeting rooms
Setting up of mobile device management application for mobile phones, iPads, and android devices
Perform application administration, deployment, and maintenance for third party software
Perform system administration for Windows Server and Desktop Operating Systems
Liaise with third party vendors and internal IT as required
Asset Management of hardware and software
Manage Disposal of hardware
Prior Knowledge about Active Directory like editing of user accounts, adding of software permissions, unlocks / disable / enable user accounts
Prior Knowledge about data encryption software and LANDesk management
Customer Service Representative
OPUS IT Services Pte Ltd
09.2013 - 03.2014
General Technical Troubleshooting on IT hardware and software products
(Desktop PC, Laptop, Printers)
Address any technical enquiries
Installation and configuration of operating systems, Microsoft outlook and application software
Repair and service of PCs software and laptops
Install, setup and configure of new desktops, laptops, and printers
Sea Soldier
Republic of Singapore Navy
06.2012 - 09.2013
Sea, / Defense Operations Centre in Charge (DOC IC), Acquired skill in Manpower Management and Organization
Improved skill in effective communication with people
Improved leadership role by being a DOC IC
Improved skill in Duty Planning
Improved skill in Problem Solving.
Temporary Data Entry Operator
Asia soft Online Pte Ltd
04.2011 - 10.2011
Prepare invoices for suppliers regarding A-Cash Game Card
Do sales confirmation for online transactions with suppliers
Ad-hoc duties such as filing and other administrative stuff
Student Intern
Ministry of Home Affairs
04.2010 - 08.2010
Develop in-house projects using Microsoft Visual Studio 2008, C#, and C++
In-house projects include web interface design and mobile programming
Creating mobile applications using iPad, Windows Phones, and laptops
Education
Bachelor of Science - Cyber Forensics and Information Security
Murdoch University
Singapore
09.2019
Diploma - Mobile Business Solutions
Ngee Ann Polytechnic
Singapore
O level Certificate -
Teck Whye Secondary School
Singapore
PSLE Certificate -
Chua Chu Kang Primary School
Singapore
Skills
Knowledge in Windows Server
Knowledge in Active Directory Users and Computers
Knowledge in Microsoft System Center Configuration Manager (SCCM)
Knowledge in YSoft Printing Console
Knowledge in VMWare VCenter
Knowledge in Zscaler Internet Access Administrator
Knowledge in Veeam Backup Console
Knowledge in Werum software and systems
Knowledge in Cisco Networking Systems
Knowledge in Computer OSD Deployment
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior IT Technical Support Specialist, D&T, MNDS
West Pharmaceutical Services Singapore Pte Ltd
11.2020 - Current
Network Engineer
Emerson Asia Pacific Pte Ltd
11.2018 - 11.2020
Infrastructure Analyst
Givaudan Singapore Pte Ltd
03.2016 - 09.2018
IT Support Specialist
Emerson Process Management Asia Pacific Pte Ltd
03.2014 - 02.2016
Customer Service Representative
OPUS IT Services Pte Ltd
09.2013 - 03.2014
Sea Soldier
Republic of Singapore Navy
06.2012 - 09.2013
Temporary Data Entry Operator
Asia soft Online Pte Ltd
04.2011 - 10.2011
Student Intern
Ministry of Home Affairs
04.2010 - 08.2010
Bachelor of Science - Cyber Forensics and Information Security
Murdoch University
Diploma - Mobile Business Solutions
Ngee Ann Polytechnic
O level Certificate -
Teck Whye Secondary School
PSLE Certificate -
Chua Chu Kang Primary School
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