Zhi Yang Chiu
Summary
Graduated with a Bachelor of Science in Cyber Forensics and Information Security, who possess knowledge in Computer Security, Security Architectures and System Administration, and System Analysis and Design.
Cheerful, initiative-taking, disciplined and an adaptive learner who can adapt comfortably to changes in the information technology industry.
Overview
13
13
years of professional experience
Work History
Senior IT Technical Support Specialist, D&T, MNDS
West Pharmaceutical Services Singapore Pte Ltd
2020.11 - Current
- Provide 1st and 2nd level support and assistance pertaining to network, server, and IT infrastructure related matters
- Provide end user client computing support like Windows 7&10, MS Office suites, Live meeting, and VPN
- Provide solution to incident and problem tickets reported in the JIRA ticketing system
- Co-ordinate purchase of IT hardware and software
- Inventory control of IT hardware and software
- Works within and participates in the Change Control process and complies with all documentation requirements, SOP, SOI, and Job aids
- Provide Service Desk support for end users, remote users, and MES Systems
- Manage user account in Westpharma domain and user access rights in different computer system
- Provide end user training whenever necessary
- Project management and execution experience mainly for local projects and some regional projects
- Be able to liaise and collaborate with various stakeholders to accomplish the projects in the region
- Be able to work and follow up closely on any assigned jobs and projects till completion
- Occasion evening meeting may be required for project discussion and work assignment
- Other duties as assigned
Network Engineer
Emerson Asia Pacific Pte Ltd
2018.11 - 2020.11
- Perform overall system administration and maintenance support of Windows servers, Network Equipment
- Provide timely, professional, efficient, and effective technical support to users on
- Desktops/Laptops/Printers and Servers
- Drive Technology Standards through adoption of best practices/SOPs and ITIL standards
- Prepare self-help guides, procedures for users and conduct training where required
- Ensures compliance with regulatory, corporate, and local IT policies, procedures, and security
- Guidelines
- Perform any other duties as assigned
Infrastructure Analyst
Givaudan Singapore Pte Ltd
2016.03 - 2018.09
- Configuration and testing of Cisco Switches, patching and testing of network ports
- Coordinating with external vendors on laying of network cables and arrangement of setting up new server racks, Mount the Cisco switches onto the server racks
- Working on IT infrastructure projects, planning the layout for the location of the network ports
- Coordinating activities, resources, equipment, and information - Consulting with clients to identify and define project requirements, scope, and objectives - Monitor and track project’s progress and manage any issues that arise
- Function as the point of contact and communicate project status adequately to all participants
- Provide basic IT support to the employees which include mapping of printers, troubleshooting of desktop and laptops, deployment of desktops, laptops, RF guns and general IT troubleshooting
- Using LANDesk management console to manage the user's computers
- (LANDesk remote viewer, real time inventory system)
- Active directory knowledge on the creation of user's account, deleting and editing of user's account password, software, and printer access
- Manage Global service desk website with regards to the IT assets like desktops, laptops, printers, projectors, TVs.
IT Support Specialist
Emerson Process Management Asia Pacific Pte Ltd
2014.03 - 2016.02
- General Technical Troubleshooting on I.T
- Hardware and software products (Desktop, Laptop, Printers)
- Address any technical enquiries
- Installation and configuration of operating systems, Microsoft Outlook, and other applications software
- Repair and service of PCs hardware and laptops
- Install, setup and configure of new desktops, laptops, and printers
- Set-up TV connection and wireless projectors in meeting rooms
- Setting up of mobile device management application for mobile phones, iPads, and android devices
- Perform application administration, deployment, and maintenance for third party software
- Perform system administration for Windows Server and Desktop Operating Systems
- Liaise with third party vendors and internal IT as required
- Asset Management of hardware and software
- Manage Disposal of hardware
- Prior Knowledge about Active Directory like editing of user accounts, adding of software permissions, unlocks / disable / enable user accounts
- Prior Knowledge about data encryption software and LANDesk management
Customer Service Representative
OPUS IT Services Pte Ltd
2013.09 - 2014.03
- General Technical Troubleshooting on IT hardware and software products
- (Desktop PC, Laptop, Printers)
- Address any technical enquiries
- Installation and configuration of operating systems, Microsoft outlook and application software
- Repair and service of PCs software and laptops
- Install, setup and configure of new desktops, laptops, and printers
Sea Soldier
Republic of Singapore Navy
2012.06 - 2013.09
- Sea, / Defense Operations Centre in Charge (DOC IC), Acquired skill in Manpower Management and Organization
- Improved skill in effective communication with people
- Improved leadership role by being a DOC IC
- Improved skill in Duty Planning
- Improved skill in Problem Solving.
Temporary Data Entry Operator
Asia soft Online Pte Ltd
2011.04 - 2011.10
- Prepare invoices for suppliers regarding A-Cash Game Card
- Do sales confirmation for online transactions with suppliers
- Ad-hoc duties such as filing and other administrative stuff
Student Intern
Ministry of Home Affairs
2010.04 - 2010.08
- Develop in-house projects using Microsoft Visual Studio 2008, C#, and C++
- In-house projects include web interface design and mobile programming
- Creating mobile applications using iPad, Windows Phones, and laptops
Education
Bachelor of Science - Cyber Forensics and Information Security
Murdoch University
Singapore09.2019
Diploma - Mobile Business Solutions
Ngee Ann Polytechnic
SingaporeO level Certificate -
Teck Whye Secondary School
SingaporePSLE Certificate -
Chua Chu Kang Primary School
SingaporeSkills
- Knowledge in Windows Server.
- Knowledge in Active Directory Users and Computers.
- Knowledge in Microsoft System Center Configuration Manager (SCCM).
- Knowledge in YSoft Printing Console.
- Knowledge in VMWare VCenter.
- Knowledge in Zscaler Internet Access Administrator.
- Knowledge in Veeam Backup Console.
- Knowledge in Werum software and systems.
- Knowledge in Cisco Networking Systems.
- Knowledge in Computer OSD Deployment.
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior IT Technical Support Specialist, D&T, MNDS
West Pharmaceutical Services Singapore Pte Ltd
2020.11 - Current
Network Engineer
Emerson Asia Pacific Pte Ltd
2018.11 - 2020.11
Infrastructure Analyst
Givaudan Singapore Pte Ltd
2016.03 - 2018.09
IT Support Specialist
Emerson Process Management Asia Pacific Pte Ltd
2014.03 - 2016.02
Customer Service Representative
OPUS IT Services Pte Ltd
2013.09 - 2014.03
Sea Soldier
Republic of Singapore Navy
2012.06 - 2013.09
Temporary Data Entry Operator
Asia soft Online Pte Ltd
2011.04 - 2011.10
Student Intern
Ministry of Home Affairs
2010.04 - 2010.08
Bachelor of Science - Cyber Forensics and Information Security
Murdoch University
Diploma - Mobile Business Solutions
Ngee Ann Polytechnic
O level Certificate -
Teck Whye Secondary School
PSLE Certificate -
Chua Chu Kang Primary School
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